Original Post — Direct link
Excuse me Ubisoft, but there is a problem more big in ranked. There's the presence of player that use 2° account more low of ranking and disturb the normal player, that are bronze, silver and gold. And with this 2° account this player use cheating and hack for don't lost their principal account. Ubisoft you can provide for this big problem in ranked?
about 4 years ago - UbiShoreman - Direct link
Originally Posted by PrimusPhoenix99
Excuse me Ubisoft, but there is a problem more big in ranked. There's the presence of player that use 2° account more low of ranking and disturb the normal player, that are bronze, silver and gold. And with this 2° account this player use cheating and hack for don't lost their principal account. Ubisoft you can provide for this big problem in ranked?
Hey Primus, i understand that this could be a frustrating problem that has been echoed in the community. As it stands currently, please be sure you are gathering as much information about these players as possible (i.e. usernames, screenshots, anything you think we would find helpful) and report these smurfs directly to our support team here so our support team can investigate these for smurfing. Again, I totally understand the frustration there, and reaching out to our support team really helps us out on the back-end. Thank you for taking the time to share your experience.