about 5 years ago - Ubi_Spud - Direct link
Hey there,

I'm sorry that you are having issues with the game! Has this happened previously? Regardless, please try verifying your game files and testing the game again:

1. Restart your computer and launch Steam
2. From the Library section, right-click on the game and select Properties from the menu.
3. Select the Local files tab and click the Verify integrity of game files... button.
4. Steam will verify the game's files - this process may take several minutes.

If there are any issues with the game files, those steps should sort it out. If the issue persists, please let me know! :)

- Ubisoft Support