Original Post — Direct link

Today I learned that r6s’ ban system is so broken and terrible, I was asked in game by another player what was my accent, so I replied “I am paki.” I was perma banned the next day.

I tried complaining to Ubisoft support. They said paki is an offensive term. I did not use it offensively, I didn’t even know it was offensive. So a kind woman sent an appeal to Ubisoft. They said they ban could not be appealed because of chat toxicity. I tried to explain to them, but it was as if they did not understand what context was.

The system is so flawed. They just select words that COULD be offensive, then ban you for typing them, no warning. Seriously, never got a warning, or a temporary ban. And it’s not like I had an extensive history of toxicity, I have only been temporarily banned like 5 times for accidental tk, and I have been playing since operation blood orchid. Yet ubi support still stated I had a “history of toxic behavior.” So stupid. This system is so busted, and the worst part is that they just do this sh*t without warning, my friend had the exact same thing happen to him last season. They should at least give you temporary bans as warnings.

However, I have a way better fix. Instead of just handing out autobans, just do autocensor, where “possibly offensive” words are censored with *****. So many other games do this. That way, you can keep a friendly in game environment, while not being dictators and taking our money and all the work we spent in our accounts. And while you’re at it, you should appeal all bans that are similar to mine. I know there are so many people out there in the same boat, just by doing a little reddit research.

I will be buying a new account, and I can afford it, but jeez, all the time and money spent on an account, gone. It sucks. Guys, if you see this, upvote it, maybe Ubisoft might consider this change in the future. See you guys in ember rise, on my new account.

External link →
about 5 years ago - /u/UbiNoty - Direct link

We don't do chat autobans anymore. There is a chat filter in place that does exactly what you suggested, it censors out offensive language.

If you were banned for toxic behavior it is because (as support stated) you have a demonstrated history of being toxic in chat. Moreover, before a perma ban is enacted there is always a human moderator checking your offenses before your name goes onto the perma-ban list. So your ban was likely more than warranted.

P.S: If you want to support our efforts in keeping a friendly in-game environment, take the in-game chat warnings as a sign to maybe check your toxicity.

about 5 years ago - /u/UbiNoty - Direct link

Originally posted by rockythedoggy

That’s not what the guys at Ubisoft support said lmao. They just completely ignored me when I was trying to explain what context was, and even acknowledge the trigger of the ban was the paki comment. Also, I have never gotten a warning before, no temporary bans whatsoever. Why can’t you guys just let the message go out, but with ***** replacing the bad words. So simple, and you don’t just take all the money and time your players put into your game. All the other games do it. Plus, you have thermite screaming f**k at the top of his lungs, and clash screaming f**kIN MUPPET. Please take my suggestion into consideration. I don’t know if you counted stuff whenever before your warnings were implemented. Sure I have said cuss words and stuff, but not everyone is perfect. You should not just ban someone instantly, especially in an m rated game.

But that is exactly how it works. We censor words with asterisks.

Just because you were received the ban after your last comment, doesn't mean that was the only reason you were banned. We can see your chat log and the number of times you have been flagged for toxicity in chat. And we check perma-bans with human mods to prevent false-positives that can occur in an automated system.

So my point still stands, you were not banned instantly. It's likely your ban was already on the way and just happened to go through after your comment.






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