MOVED: Helping a friend

Originally posted by Pniki: My friend is pretty dumb, and clicked on a link in discord saying "get a free 50$ steam giftrcard" and now got logged out, and someone changed his password and e-mail for the account, does anyone have any tips? He's just a dumb kid and he's really bummed about it.

Hey Pniki,

Thank you for kindly reaching out to us on your friends behalf. These types of experiences can be very intimidating and scary especially when it appears that someone may have gained access of their account.

While we cannot help directly over Steam, for this I would recommend your friend uses our dedicated account recovery form [ubi.li] an agent will then be happy to help recover access and secure the account.

If ever we can help with anything support related here in Steam or any other of our spaces just let us know. Our spaces are:
find Ubisoft Support on these spaces:
- Ubisoft Support Twitter [x.com]
- Ubisoft Support Discord [discord.com]
- Ubisoft Support site [support.ubisoft.com]