Hey guys!
Thanks for reaching out and welcome to forums!
To correct this situation, I recommend the following troubleshooting steps:
Navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Please note that the Uplay client must be fully shut down at this point and not running in the background.
Open the cache folder and move the "ownership" folder to a safe location.
Once you have backed up that folder, delete the "cache" folder.
After deleting the cache folder, please verify the game files within Epic:
- Open Epic
- Navigate to the game in your Library and click the cog icon.
- Click the Verify button once the drop down menu appears.
- After verification, the launch option appears again.
If verification is not available within Epic, please install the game files in Uplay. If you need to verify the files after installation, you can do this via the following:-
- In Uplay, click on Games tab at the top of the window
- On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
- Click on this arrow to make a drop-down menu appear, then click on Verify files
When this has been completed, try launching the game again.
Keep us updated and should you have any questions in the meantime, let us know!
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