[2019] Unfair suspension - is it possible for someone to hack your character and then commit team kills?

Originally posted by Dragon:

Originally posted by Zunymitshu: what happened was, he put a goyo shield on the other side of the wall, when you reinforced the wall you popped the goyo shield then him and his "friends" ran into the fire, dying to it, and thus you were suspended.

I have no idea what a goyo shield is as I'm a newbie who just started a week or two ago.

But thanks for the answer. I would have had no idea whatsoever what happened if you hadn't had told me there.

If I open a support ticket with Ubisoft, can they investigate this matter and access data of this game I'm referring to in order to prove that's what happened, and punish the griefers accordingly?

That's very unfair that now I probably have false griefing reports against me, submitted by the griefers whom I am a victim of and because of whom I was falsely suspended as a result of their griefing.

As I mentioned on the other thread, this is an interaction the team is looking back into. I do not have any updates on this investigation at this time. I do understand it is an unfair situation for you, especially as a newer player.

Originally posted by Dragon: Right now I'm on the Ubisoft support website and it seems structured in a way as if to imply they don't care about issues like this.

When I go to create a case with the options selected as "Player Reports, Bans, and Sanctions" and "My Account was Banned or Sanctioned" and "Account Temporarily Banned," then it puts a message on the screen that says:

"You have been removed from the game. You can resume gameplay once the suspension has expired.

Ubisoft will not remove temporary suspensions."

...and there is no option provided on the website even to open the case with those fields selected.

So that is basically a huge disincentive for people who were victims to report the kind of griefing as is being described in this thread, which in turns gives the griefers free reign to continue terrorizing many other players.

After writing the above part of this post, I switched one of the fields to "Report a player," and the options to choose came up as "Report a Username, "Report Avatar," "Report cheating, "Report Harassment."

I guess this falls into the Harassment categories more than the others?

What are the best selection of options I should choose on the "open a case" web page in order hopefully to get this incident in front of some Ubisoft employees who might care to do something about it?

Ubiosft Support cannot remove temporary sanctions from accounts, they do not have the ability to.
Regarding players that are abusing the Goyo interaction, you should report them under the Report Harassment section. Griefing is considered harassment in this case. Thank you for creating a report as well!

Originally posted by darkness:

Originally posted by Fallen:
Less than .5% of this game is hacking lmao.

i have a hacker on my team or enemy team literally every time i get on this game so every day is not a small percentage and to clarify im not just accusing im getting messages about mmr change due to the reports

Thank you for being proactive about reporting players and helping us identify behaviors so we can further prevent it from happening.

There is an old post, so I'm going to go ahead and lock it up, as necro-ing old posts is against the forum rules. If you're passionate about it, please make a new post.