[2019] PINNED: Rules and Guidelines for Steam Community Discussions

Rules and Guidelines for Steam Community Discussions Make sure you are posting constructive criticism, whether it's negative or positive. Contrary to what some people believe, developers do take feedback from here into account.

Please note that Administrators/Moderators reserve the right to change/edit/delete/move/merge any content at any time if they feel it is inappropriate or incorrectly categorized.

All users are subject to the Steam Subscriber Agreement and Steam Online Conduct.


General Rules Do not do any of the following:

• Flame or insult other members
  
• Bypass any filters
  
• Abuse or encourage abuse of the Reputation, or Post Reporting Systems
  
• Post personally identifiable information (i.e. name, address, email, phone number, etc.)
  
• Bump threads
  
• Derail a thread's topic
  
• Post links to phishing sites
  
• Post spam (i.e. +1, 10char, rickrolls) or Re-post Closed, Modified, Deleted Content
  
• Repetitively post in the incorrect forum (example: trade requests belong in trading forum)
  
• Openly argue with a moderator

Off-Limit Topics/Replies Do not post any topics/replies containing the following:

• Porn, inappropriate or offensive content, warez or leaked content or anything else not safe for work
  
• Any discussion of piracy will result in a permanent ban from the Steam Community including, but not limited to: Cracks, Key generators, Console emulators
  
• Cheating, hacking, game exploits
  
• Threats of violence or harassment, even as a joke
  
• Posted copyright material such as magazine scans
  
• Soliciting, begging, auctioning, raffling, selling, advertising, referrals
  
• Racism, discrimination
  
• Drugs and alcohol
  
• Religious, political, and other “prone to huge arguments” threads

No Backseat Moderating Let the moderators do the moderating. Backseat moderating is when people who are not moderators try to enforce the forum rules. If you see a person breaking the rules, take advantage of the Report (Flag) button or simply ignore the offensive post(s) or thread.

Report Posts to Moderators Should you observe a fellow Community member breaking these rules please report the post by clicking the Report (Flag) button located on every post.

Repeated Offenders Repeated offenders of the above rules and guidelines will be banned from the Steam Community. Any moderator has the ability to ban a user for violating the rules at their discretion.

For more information, please refer to the The Steam Community Support Page.

Rules and Guidelines for Steam Community Discussions Make sure you are posting constructive criticism, whether it's negative or positive. Contrary to what some people believe, developers do take feedback from here into account.

Please note that Administrators/Moderators reserve the right to change/edit/delete/move/merge any content at any time if they feel it is inappropriate or incorrectly categorized.

All users are subject to the Steam Subscriber Agreement and Steam Online Conduct.


General Rules Do not do any of the following:

• Flame or insult other members
  
• Bypass any filters
  
• Abuse or encourage abuse of the Reputation, or Post Reporting Systems
  
• Post personally identifiable information (i.e. name, address, email, phone number, etc.)
  
• Bump threads
  
• Derail a thread's topic
  
• Post links to phishing sites
  
• Post spam (i.e. +1, 10char, rickrolls) or Re-post Closed, Modified, Deleted Content
  
• Repetitively post in the incorrect forum (example: trade requests belong in trading forum)
  
• Openly argue with a moderator

Off-Limit Topics/Replies Do not post any topics/replies containing the following:

• Porn, inappropriate or offensive content, warez or leaked content or anything else not safe for work
  
• Any discussion of piracy will result in a permanent ban from the Steam Community including, but not limited to: Cracks, Key generators, Console emulators
  
• Cheating, hacking, game exploits
  
• Threats of violence or harassment, even as a joke
  
• Posted copyright material such as magazine scans
  
• Soliciting, begging, auctioning, raffling, selling, advertising, referrals
  
• Racism, discrimination
  
• Drugs and alcohol
  
• Religious, political, and other “prone to huge arguments” threads

No Backseat Moderating Let the moderators do the moderating. Backseat moderating is when people who are not moderators try to enforce the forum rules. If you see a person breaking the rules, take advantage of the Report (Flag) button or simply ignore the offensive post(s) or thread.

Report Posts to Moderators Should you observe a fellow Community member breaking these rules please report the post by clicking the Report (Flag) button located on every post.

Repeated Offenders Repeated offenders of the above rules and guidelines will be banned from the Steam Community. Any moderator has the ability to ban a user for violating the rules at their discretion.

For more information, please refer to the The Steam Community Support Page.

FR and DE Community Support Hello everyone!

The Ubisoft Support team is now available to answer your technical questions in French and German.

You can find us in the Community Support sub-forum [FR] and [DE] for the following games:

- Rainbow Six: Siege
- Ghost Recon Wildlands
- The Division 1
- The Crew 2
- Assassin's Creed Odyssey
- Far Cry New Dawn
- Far Cry 5
- Steep
- Anno 1800

Do not hesitate to contact us, we will be happy to answer you!

- Ubisoft Support

PC Troubleshooting for various issues. If you are experiencing issues with your game, these basic troubleshooting steps are a good place to start!

• We recommend starting with checking the system requirements[support.ubi.com] of the game.
  
• If you meet or exceed the requirements, we recommend verifying the files for the game. This checks for corrupt or missing files.
  
  • Uplay instructions here[ubi.li]
    
  • Steam instructions here[ubi.li]
• If that does not help with the issue you are experiencing, and you are experiencing crashes or performance issues, please try the steps in our PC basic troubleshooting guide.[ubi.li]
  
• If you need further assistance after completing these steps, please feel free to create a post. You may also reach out to Ubisoft Support here[ubi.li]. If creating a support ticket, please include your MSINFO/DXDIAG[ubi.li] system information so our agents can offer personalized assistance.

*Read Before Posting* Help Us Help You! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue. We also highly recommend including the platform at the beginning of your post in brackets.

• An example of a good title: Ubisoft Service is currently unavailable error
  
• An example of a bad title: HELP ME PLEASE

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

1. A short description of the issue. Please include any error codes here.
   
2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
   
3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
   
4. Have you tried any troubleshooting? We recommend the steps in this post as a starting point for any issues. Please let us know if you’ve completed these steps prior to creating your post.
   
5. Your computer’s specifications. If you are not sure of your specifications, you can run a DXDIAG report. After you have ran the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
   
   • Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel ® Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970
6. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
   
7. f you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.

Vulkan API Testing Hi Operators,

Please check this article[www.ubisoft.com] for more information about Vulkan API. There is an important notes section at the end of the article regarding GPU drivers and unsupported hardware.

When you launch Rainbow Six Siege after installing the latest update you may experience one of the following issues:

The option for Vulkan does not show up

. If the option for Vulkan is not available then please make sure that all of your drivers are up to date.

. Try restarting Steam

. Start the game by going into the installation folder and starting the Rainbow Six Siege &
Vulkan.exe manually (RainbowSix_Vulkan.exe)

Unable to launch the game because of a DLL error

. If you receive a DLL error then please ensure you own a GPU that is compatible with Vulkan (List is in the article link at the top of this post)

. Make sure your drivers are up to date

. Try verifying the game files

If you continue to experience issues and your GPU meets the requirements then please try these PC troubleshooting[support.ubi.com] steps.

If the issue still persists, could you please submit a support ticket[support.ubi.com] and attach your system files dxdiag[support.ubi.com] and msinfo[support.ubi.com] and our Customer Support team will investigate this further for you.

Connection Issues? Hello everyone!

We have noticed an increase in reports regarding connection problems with Rainbow Six Siege after the new season. When reporting connection problems, PLEASE ANSWER THE FOLLOWING QUESTIONS IN YOUR POSTS:

• What region are you from?/What datacenter are you connected to?
  
• What is the name of your Internet Service Provider (ISP)?
  
• What time of day are you queueing during?
  
• Are you PERSONALLY (not your teammates or enemies) experiencing high ping? Is it constant or spiking randomly?
  
• Are you PERSONALLY (not your teammates or enemies) getting disconnected from the match? How often are you disconnecting?
  
• Are you getting a specific error code when this happens? Please provide the exact error code in your post.
  
• You MUST confirm you have completed all the steps in this FAQ.[support.ubisoft.com] You will need to submit a screenshot of your port forwarding settings to Ubisoft Support[support.ubi.com] to confirm you have done all the steps correctly. Please provide your support ticket number in your post.

Important things to remember:

• If you are experiencing long queue times, make sure you take note of what time of day you are queuing during. You will find longer queue times if you are playing during non-peak hours (times where people are less likely to be playing the game). Additionally, make sure you try restarting the queue after a few minutes. If you have already tried it, please mention it in your post.
  
• Please read this blog post[www.ubisoft.com] for any questions about peeker's advantage or concerns about "ping abuse".