Original Post — Direct link

I stopped playing siege for a year or so and i come back and everything is gone, none of my gear and none of my levels

almost 2 years ago - /u/trichoglossusbee - Direct link

Originally posted by MrTripStack

Check that you're logged into the right Epic account. If you can, log into Epic's site through a browser and check the Connections settings under Profile and make sure your Steam account is actually linked to that Epic account.

I had a similar issue where my Switch was linked to a different Epic account than my PS4 where I had my progress.

This! :)

over 1 year ago - Ubi-MrM - Direct link

@PotOfBoiledWtr Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that progress was missing when you started playing again !

Your post has been moved to the dedicated Player Support section of the Rainbow Six: Siege forum, to bring it the best possible visibility.

For the purpose of our investigation, in order to isolate the Issue, I invite you to reach out to us via our Help website, in order to provide us with the following :

👉 Ubisoft Connect logs

These logs will help determine the best possible solutions, and are an important part of our investigation.

⚠ As they contain private information, please do not post them in this thread, including any case numbers ⚠

A specialist will then get back to you as soon as possible, and check with you what can be done.

I wish you a happy new year, and if you have questions, or for any other Issue, don't hesitate to let us know !