Ubi-MrM

Ubi-MrM


30 Sep

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@chacachaca13 Hi !

I've taken note of your report regarding proficiency, and I'm sorry to hear that this is impacting your experience in The Division 2 !

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following :

👉 Screenshots showcasing the Issue, including the gear equipped at the time and, if possible, some before/after screenshots or videos
...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Darth_Camo Hi !

I've taken note of your report, and I'm sorry to hear that FPS Issues happen when status effects are occurring !

For the purpose of our investigation, in order to isolate the Issue, I invite you to check the steps of our dedicated PC troubleshooting guide.

It helps sol...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@ShaggyBitsxxx Hi !

The Team is looking into the Issue with Control Points, and an investigation is ongoing.

As soon as new information is available, it will be posted on the forum.

In the meantime, if you have questions, or for any other Issue, don't hesitate to message us !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@blikskottel Hi, and welcome to the forum !

I've read your message about the Vedmedytsya vest blueprint, and I'm sorry to hear that this Issue is impacting your in-game experience in The Division 2 !

For the purpose of our investigation, I invite you to provide us with the following information :

👉 Screenshot of the completed field research within the specialization

👉...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Crash-ToDesktop @GIN-44X Hi !

I've taken note of your messages, and I wanted to thank you for sharing your insights in this thread.

Should you have questions, or for any other Issue, don't hesitate to reach out !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Darth_Camo Hi !

I've read your report, and I'm sorry to hear that connection Issues are preventing you from enjoying The Division 2 with a controller !

In order to isolate the Issue, I invite you to provide us the following information :

👉 Does the problem happen as well when the DS4 controller is plugged into your PC ?

👉...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@monterxz @WLDrunknMunky Thank you for your reports !

Should the problem happen again, I invite you both to provide us with a video showcasing the Issue, as this w...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@HVTRaider Hi, and welcome to the forum !

I've read your report, and I'm sorry to hear that an Issue with the Memento backpack is impacting your gameplay experience in The Division 2 !

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following :

👉 Video of the problem (Youtube/Dailymotion link for example)

This will help determine the best poss...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Uram77 Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that an Issue with keys is impacting your experience in The Division 2 !

For the purpose of our investigation, in order to isolate the Issue, i invite you to provide us with a video showcasing what happens with the keys in the season levels.

Don't hesitate to reach out if you have questions, or for any other Issue !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Drauf Understood, thank you for the update !

For the purpose of our investigation, in order to isolate the Issue, could you provide us with a video of the problem ?

Don't hesitate to reach out if you'd like to share additional information, or have any questions !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@T-H-U-D-D Understood !

I've forwarded that element to the Team, and if you'd like to provide us new information, or for any other Issue, don't hesitate to message us again !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@CWO4USN @monterxz Hi !

I've taken note of your messages regarding this highlight Issue, and I thank you for the details provided !

For the purpose of our inves...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Redfeather1975 Hi !

I've read your message, and I'm sorry to hear that crashes in-game prevent you from enjoying The Division 2 !

For the purpose of our investigation, in order to isolate the Issue, can you let us know if the problems still happens after following the steps of our dedicated PC...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Mako_0ne Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear than an Issue with the Season 10 Pass is impacting your in-game experience in The Division 2 !

As soon as updates are available, a specialist will reach out to you.

The investigation can take some time, however we'll get back to you as soon as possible, and we thank you for your patience and understanding in the meantime.

Should you have questions, or for any other Issue, don't hesitate to message us !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

Hi Everyone !

I've taken note of your reports and feedback about the Sweet Dreams and Merciless weapons.

@Noxious81, can you let us know If the missing weapons can be located following the advice from ...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@elfinous Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that menu items are missing !

Your message was moved to the Player Support section of the forum, in order to bring it the best possible visibility.

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with a screenshot of the display problem.

This will help us determine the best possible solutions.

Don't hesitate to reach out if you want to share additional details, or have any questions !


29 Sep

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@dareios__ Hi !

I've taken note of your screenshots along with the information provided about the Issue with the Textile purchases in the Store.

Your report has been forwarded to the relevant Team for investigation, and we wanted to thank you for it !

In the meantime, if you have questions, or for any other Issue, don't hesitate to reach out !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

Understood, thank you for the update !

For the purpose of our investigation, can you let us know if the crashes still happen after following the steps of our dedicated PC troubleshooting guide ?

It contains several steps that will help isolate the Issue, including by verifying the game files for anything missing/corrupted for example.

Should the crashes keep happening afterwards, or if you have questions, don't hesitate to reach out to us !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Jayday6868 Hi !

I've also taken note of your report about item deconstruction.

Your message has been merged to this thread, with the aim of gathering all of the reports about the Issue in one place.

As mentioned in my previous messages, the problem is under investigation, and we'll let you know as soon as new information is available.

We thank you for your patience and understanding on the matter, and if you have questions, and for any other Issue, don't hesitate to reach out to us !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@apocalisse72 Hi, and welcome to the forum !

I've taken note of your report about Item deconstruction in The Division 2, which has been merged to this thread in order to gather all the information in one place.

The Team is currently investigating the Issue, and as soon as new information is available it will be posted in the forum.

Don't hesitate to let us know if you have questions, or for any other Issue !