2 months ago - Ubi-WheelyDuck - Direct link
Originally posted by ШухарД: Я один не могу зайти в игру?)
Hey guys,

Thank you for reaching out. Sorry to hear that you are encountering an issue where the game will not start for you. If this is persisting then I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

Should you continue to have trouble would it be possible to explain exactly what happens?

I must also add that we can only provide support here in Steam using English but you can receive support in your preferred language by opening a ticket through our Support Site[ubi.li] and an agent will be happy to help.

Many thanks,
Hey there,

Sorry to hear that you are having trouble launching the game despite your troubleshooting.

If you find this issue still persists, to investigate the cause further could you please try the following steps?

• If possible, install Ubisoft Connect and the game on the same drive as your OS
• End unnecessary background processes via Task Manager
• Clear the Ubisoft Connect cache file: https://ubi.li/oJ6r1
• All of the troubleshooting steps in this FAQ article >> https://ubi.li/e4DRO

If the above does not assist could you please advise the following regarding your system specs,

CPU:
GPU:
OS:
LAPTOP/PC:
HDD/SSD?:

Any trouble, just let us know