devtrackers.gg
almost 2 years
ago -
Ubi-Orion
-
Direct link
Hey there folks,
Thanks for the feedback on this. Unfortunately it's difficult to say definitively server side whether someone has crashed through no fault of their own or whether they have intentionally crashed the game or hit Alt+F4. THe game counts it as a disconnect which can happen for a variety of different reasons, obviously not all of which are intentional so if you are experiencing regular crashes we woud like to help you try to prevent or mitigate this as much as possible.
The first thing I would suggest is to attempt each step suggested here[support.ubi.com]. These steps are known to resolve most of the common causes of crashing/freezing.
Please let us know how you get on after attempting all of these steps.
Thanks,
- Ubisoft Support
Thanks for the feedback on this. Unfortunately it's difficult to say definitively server side whether someone has crashed through no fault of their own or whether they have intentionally crashed the game or hit Alt+F4. THe game counts it as a disconnect which can happen for a variety of different reasons, obviously not all of which are intentional so if you are experiencing regular crashes we woud like to help you try to prevent or mitigate this as much as possible.
The first thing I would suggest is to attempt each step suggested here[support.ubi.com]. These steps are known to resolve most of the common causes of crashing/freezing.
Please let us know how you get on after attempting all of these steps.
Thanks,
- Ubisoft Support