[2018] Claimed the base pack but didn't received any mail.

Please tell us if you ordered paid or free pre-order?

That's ok! With free pre-order email isn't sent. Appears the window on the site with the message that you are registered.

Originally posted by BryanFury: Hmm ok..so.. what now? Just wait to be called?

Yes, surely!

Originally posted by CedricS: Hi , I did preorder the Early Adopter's Packat 19€ 17/12 , I had receive a mail from Xsolla , but not from you !
A simply Thank you for the support ,would be appreciable

That's right, thank you! You should receive email from Xsolla:)