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I asked for I refund for my mac version of rocket league and I said what I needed to say but they didnt give me because i played for more than 2 hours, but psyonix said this wouldn't matter...
External link →I asked for I refund for my mac version of rocket league and I said what I needed to say but they didnt give me because i played for more than 2 hours, but psyonix said this wouldn't matter...
External link →I've been going back and forth on a ticket with steam support for over a week and still don't have a refund. /u/psyonix_devin is a liar, they aren't providing refunds.
Sorry to hear about the trouble. If you start a ticket with us here, I'll make we talk to Steam and either get a refund issued, or get clarity on what would make you ineligible for one. Please DM me the Psyonix support ticket so I can follow up on my end. Thank you.
I already did start a support ticket with Psyonic which was just as useless as Steam. I provided my steam transaction ID as requested last week and haven't heard anything since.
Psyonix Ticket# 356052
Why are you lying about refunds?
As I've said a few times now, I'm not, but still happy to help you with this.
This is mad. They also haven't responded to my Ticket about micro transactions for 9 days! they say it takes 48 hours!
Whilst I have NO respect for u/Psyonix_Devin anymore, I don't think he is telling lies, I think he's been misinformed by the company and is unknowingly spreading false information. I'm inclined to feel bad for him, but the lack of response from him to the amount of people SCREAMING for refunds is abysmal, so my inclination of empathy goes out to the ones who have been wronged by this company, more than a representative who by now, knows he's working for a well oiled immoral machine.
This is a ticket with us, or Valve? If us, give me your ticket number and I can look into it.
As I mentioned in our follow-up post, we are doing refunds for the base game. I don't have additional information beyond that.
Oh yeah /u/Psyonix_Devin sure came through and "helped."
One copy of the game is now removed from my account and I received a partial refund in the form of a Steam wallet credit. All without getting my approval first, which they would not have received.
Hey liar, a partial refund doesn't count. Especially when you push it through without permission.
Your refund: It appears that you bought a four-pack of codes. One of those codes is attached to the account that you requested a refund on, and you were issued a refund for the code tied to your account. I can't speak for Valve, but I imagine they have reservations about giving refunds for the other three codes if they are tied to accounts not asking for a refund.
Steam Wallet: Again, cannot speak for Valve, but depending on when you made the purchase, it might not be possible to refund to the original payment account.