[2020] [Megathread?] Bank Bug

almost 5 years ago - /u/Shaunyowns - Direct link

Making this post to try and catch all the posts being made about this, for community awareness and so it helps Jagex with a centralised place for this, also because I don't want my bank affected, eek!

In the last hour there's been posts about people losing stuff from the bank or having them replaced by Runes.

Also, I've seen some people say they've had items be removed from their bank.

So yeah be careful, and hopefully Jagex are on it, additionally if you have info you probably should let them know so they can sort it.

Edit 1: Think it's worth noting I've yet to see this confirmed, apart from posts but Jagex are investigating.

Edit 2: Please read this from /u/JagexJD

UPDATE: we've spent the evening trying to reproduce the bug mentioned, with no success as yet. However, we will continue to monitor this issue and any other problems players may experience that could be connected to it. We've identified a minor bug that is bank-related but doesn't seem to cause the issue in question.

Thanks to those who have provided us with information thus far - please keep it coming in if you experience any problems, and we'll regroup tomorrow morning.

Edit 3: Have now added another post from another affected player.

External link →

almost 5 years ago - /u/JagexJD - Direct link

We're investigating at the moment. Thanks for your patience everyone - and Shauny for pulling this thread together.

EDIT: if anyone has been affected, please DM me your display name and how it happened in as much detail as possible, it'd be much-appreciated as we try to reproduce the bug.

UPDATE: we've spent the evening trying to reproduce the bug mentioned, with no success as yet. However, we will continue to monitor this issue and any other problems players may experience that could be connected to it. We've identified a minor bug that is bank-related but doesn't seem to cause the issue in question.

Thanks to those who have provided us with information thus far - please keep it coming in if you experience any problems, and we'll regroup tomorrow morning.

UPDATE - 18:18 GMT, Friday 17th

Thank you everyone who has shared their stories with us over the past few hours. It's been a bit of a whirlwind!

After a lengthy investigation, we've successfully identified and fixed the issue at around 3.20pm GMT - it was a two-level bug that involved an item being dropped to the ground when being deposited and, that items would be dropped to the ground when depositing them whilst also moving another item into that slot - making it appear that the player's item has switched from one to the other. In the example here, the perception was that the spirit weed seeds turned into Cosmic Runes. What actually happened was that the seed was added to the ground, whilst the Cosmic runes that were already in their bank took the spot of the spirit week seeds had visually deposited to. Both levels of complexity of the bug required the player to perform a series of actions without closing the bank, whilst also having item(s) in the inventory and a full bank. Due to the bespoke nature of the bug, in this moment we don't believe it will have affected many players. We'll keep monitoring over the next few days.

We can confirm there has been no duplication of items, and we're investigating those who may have lost items as a result of the issue, with a view to returning items that have been lost next week. If you believe you've lost items, please send us a ticket here and we'll investigate.

As a side note, we've identified a small visual bug we've found whilst investigating this bug as well, which may have exacerbated the issue - we'll aim to fix this as soon as we can.

Thanks for your patience - and if there are any other issues you experience related to this, please let us know.

almost 5 years ago - /u/JagexJD - Direct link

Added in an update to my initial post to keep you all in the loop.

almost 5 years ago - /u/JagexJD - Direct link

Originally posted by Newbs_R_Us

I found this on another post, hope it helps -Did you have bank placeholders turned off? When I had placeholders off I ran into a similar bug that deleted my Diviner's robes when I took them out of my bank, and then all my other items in my bank moved 5-6 places to the left, some items even into previous tabs. I left placeholders on since then and just manually deleted the placeholders and haven't run into the issue again.

The OP of the post who reported the same bug advised this sounds just like what happened to him resulting in items being turned into runes

We've tried a lot of repro steps with placeholders on and off, with no dice at the moment. Thank you for sharing!

almost 5 years ago - /u/JagexJD - Direct link

Originally posted by 3hideyoshi3

u/JagexJD on mobile, when switching items from inventory or other tabs with other items in the bank I've had items turn invisible and "vanish" from my bank instead of swap. Usually when it's trying to push an item to the side instead of flat out swap. Though I've seen 3 people say their items have vanished completely whereas mine were found through the search bar exclusively.

Edit - I don't know how to record my screen on my s8 phone so I'm hoping someone can replicate it through my explanation.

Thank you for letting me know. I'll share with the team.

EDIT: can you DM me your RSN please so we can investigate, please?

almost 5 years ago - /u/JagexJD - Direct link

Added in another update - TL;DR - it's fixed!

almost 5 years ago - /u/JagexJD - Direct link

Originally posted by DestinyPotato

Hey, do we have any more updates on if this has been figured out?

Posted a thread now (it's fixed).

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