Original Post — Direct link

I would not upgrade to a heheh account I have just done so myself and I’ve now been locked out the game so I can play and do the golden cape event and make the money I should have! By the time I get in there will be more capes in the game and I would have miss out on the gp! With a lack of customer support I can’t even find anyone to help with the issue so I’m just playing the waiting the game! (DO NOT UPGRADE TO A JAGEX ACCOUNT YET)

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over 1 year ago - /u/Mod_Stevew - Direct link

It sounds like you are trying to log into your new Jagex Account using your old login details - the email you chose when setting up your Jagex Account becomes your new login and recovery email, to access any characters you have imported to your Jagex Account. Give us a shout if that isn't the issue and we'll help further.