Hi everyone
I hope you're all enjoying your new adventures in the Wilderness following yesterday's game update!
I wanted to offer some clarification on a couple of themes that have been doing the rounds on socials in relation to a couple of issues that fell out of the game update.
The first was that in some situations a player who sells items whilst having max coins/close to it, would find that the coins that would exceed max cash were not returned and claiming coins whilst your inventory could not accept them would instead drop the coins to the floor without warning (ouch!).
This was quickly verified as a genuine bug and was hot fixed about four hours after the game update was launched. During the period that the bug was live there were six accounts that had fallen foul of this situation and in total 'dropped' just over 5 billion GP to the floor.
We have arranged for all the dropped coins to be returned to the six accounts. If you're worrying about the impact this might have on the game economy it really isn't an issue, we remove far more wealth than that by banning accounts that are Real World Trading, and although it is a significant amount of wealth to be held by a small number of accounts, in the grand scheme of the total game economy it's a bit like tipping a glass of water into a swimming pool!
The second issue related to allegations of skull tricking in the Wilderness. We have tested this extensively using information from bug reports, social posts and lost item claims. Despite all the variables and scenarios that we have tried we have been unable to replicate any type of skull tricking.
We will, of course, keep this under review - but every indication we have is that there is not a bug.
For this reason there is no need to submit a lost item claims to us and in the unlikely event that we do uncover a bug, we will reach out to anyone affected.
However, If anyone has any specifics about this issue, and in particular videos, screenshots or clear identifiers of accounts that are involved, we would be happy to look into it further - you can e-mail any details you have to [email protected]
Thanks, Steve
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