It's still a discussion we're intending to continue - this is just a new thread to be focused on updates about the returning accounts as a clear destination for that (same as the top stickied post on RuneScape.com). The last title wasn't clearly a destination for that on Reddit and it's unfortunately not editable.

Impacted only still.

It's still ongoing - ideas are being workshopped based on the feedback we've seen so far and we'll be talking about it in the near future. We're not necessarily limited to what we have announced so far being the only thing we do, plus we have the events and wishes to think about.

It's a discussion we're going to have with all of you for sure, including some destinations to provide thoughts / feedback, in the near future.

We don't have a response to the feedback to offer as yet, but it's still very much something we're thinking about this week.

As I mentioned in another comment, what we've said we'll do so far is the plan for April 6 - but that doesn't stop us taking that feedback on beyond then, whether that's for the events, the 'Wishes' concept or otherwise.

There will, but if you've had problems with emails, we recommend you keep an eye on our threads and check whenever a wave rolls out. Apologies that for not being ideal.

We're looking into this now.

To be clear - your account looked great in the Beta, you can now access your actual account in Live but it doesn't like it did in Beta?

Too early to say just yet. We're just seeing how this wave goes and then we can make the call. We will let you know as soon as we know either way.

Perfect, thank you for the confirmation. Sounds like you may have been unlocked somehow when your restoration wasn't ready. The team are investigating now.

Just to confirm, your RSN is the same as the flair correct?

Could you provide us your RSN? We're looking into another report of this as well.

We think we've identified the issue. It does seem some people have been unblocked that are not in the first wave.

Fortunately, this is why we wanted to do a smaller wave initially to identify any quirks in this process so this is all good learnings for the rest of it. Please avoid playing for now and apologies for the scare that login must have been for you!

Just to follow up, we think we've identified the issue. It does seem some people have been unblocked that are not in the first wave of restoration deployments and we're working on fixing this asap. This isn't your restoration results, on the upside.

This is a good learning for us with this first, smaller deployment that will help us avoid it for the rest of the process.

You'll be refunded for each time you spent components for a Perk roll, if that's clearer. That's why we added the 50% extra to help add some allowance in case the odds fall less in your favor.

This won't solve it for everyone of course, and we do apologise - but it was the best possible solution we could achieve with our telemetry. We spent a lot of time trying every angle we could for Perks (and did make some big gains, both with this and having more of a 'reversion' than outright loss expected).

As we mentioned before, if you get in game and aren't satisfied with anything, please do reach out via the Aftercare process. Even if we can't directly return them, the team want to help make things right as best we can despite any limitations.

You aren't supposed to be in this wave, which is why you logged in to your account being in the wrong state. I'm afraid I don't have any more specifics for you than that, as I only know this due to the investigation we did into your account.

Thank you very, very much for reporting this though. It's allowed us to get this resolved super quick and it'll help us avoid this happening to others.

If it's yes or a no, we'll let you know as soon as it is for sure. We're going to try and offer as much clarity as we can when it comes to what to expect each day.

Today is a bit trickier to offer that level of clarity on as this is a proverbial moment of dipping our toe into the water, making sure everything is as expected and then moving to our next deployment.

You don't need to sign up anywhere at this point, as we're confident we have a comprehensive list of impacted accounts. Keep an eye on your inbox / our wave announcements for any news on when we've unlocked your account.

You were likely unintentionally unlocked prematurely, which we just fixed. Unfortunately that means there's likely some restoration work to come for your account still before you can play again.

Hopefully you'll be back in soon, and thanks for the patience while we get this sorted.

It's really going to be case by case so it's kind of hard to answer at this stage. Usually it will be directly resolving whatever is wrong.

When Player Support have the same limitations on something, like the Perk stuff, it may be related content (like even more components) or even something else to make up for your losses.

It'll be a two-way process in that way, other than potentially needing to be a little patient on the response times (depends on the volume we receive!).

It's already been fixed and addressed.

We really want to offer that confirmation, but the call hasn't been made yet. We're monitoring this wave's success before the call on when the next waves will happen is made.

As soon as we know, we'll let you know. For future deployment days, we expect this to be something we can more confidently communicate.

Everyone, though we plan to offer several more Wishes to impacted players of course.

The feedback is with the team and they're actively working on some proposals for what more we can do for Ironman.

We don't have those plans in a way that's ready to share and get further feedback on just yet, but it's coming.

What's your RSN?

We did block all access for impacted accounts to quickly prevent unintended log-ins which - for the sake of speed - temporarily included the restored accounts for a quick moment there apparently.

This could still mean what I responded to you with still applies, but it may also mean you are back in. Worth a check!

I don't have an answer to hand on RooT, but I'll ask the team and get back to you.

Honestly we should have been much clearer all up on the Wish front. Really sorry about that. Because it's early in development, we decided to make it vague and mysterious - but in hindsight, we really should have just detailed the concept more.

Essentially, it will be a menu card of options to get things in-game - many of which will be inspired by things impacted players say they feel missed out on - which you'll get to choose between. The idea is these wishes will be pretty significant and you can pick wishes that are most relevant to what you want.

Everyone will get a wish at least, with impacted players getting several more. We haven't decided what these numbers are for sure just yet though.

The Returned Box will be in your inventory on April 6th.

If anything is off, even if it's small, please do collect a list of it and submit a report here for Aftercare. We should be able to help further: https://support.runescape.com/hc/en-gb/articles/360018668777#_ga=2.184089381.2073546726.1617011141-1120029573.1606728043

To be decided on the Ironman front - there's a bigger discussion on what more we can do for Ironman accounts based on the feedback so far, and it's one we want to have again with all of you to see what you make of our plans.

The Wishes will almost certainly be pre-determined options, as they all take bespoke development work to make possible - so unlikely I'm afraid.

Hey everyone. We're still monitoring the first wave as more folks log in who were restored. No updates on our next waves to share just yet.

As a heads up, we've unfortunately had to postpone our plans for a stream tonight to talk about our April content. We've had some team availability changes happen last minute and we're all tied up on restoration wave work right now with the team.

For the sake of keeping our focus on this, we will go into revealing that content next week instead. We're also going to pull together a Leads Q&A alongside it since we've not had a chance to do one for quite some time.

In case anyone is concerned, we didn't have any updates to offer on the Login Lockout beyond what we've been saying already today so there's no information not being said because of it.

Looking forward to being back on stream with you all soon though!

Ideally in one report but you can submit across as many as needed, as long as it's reasonable.

Within reason is more just there to ask you include as much as you can in your reports and not hit us with a bunch of tickets individually - we need to do our best to respond to everyone as quick as we can, so it helps to do as much as you can per ticket.

That said, we expect people to find things later and we are allowing for some flex there too.

We're upping it to three based on feedback, very recent decision. We'll be making that more prominently known soon!

I feel as though my comment there was taken out of context.

There was definitely far more than 10 accounts, even in this first small wave.

What's your RSN? We can ask the team to take a look now.

Hello everyone. Thanks for your patience today while we monitored the first rollout wave and fixed some of the initial issues that cropped up.

We just had our late afternoon regroup to confirm next steps - and we can now confirm the next wave will take place tomorrow rather than later today.

The team are rounding up the next players for restoration deployments over the rest of this afternoon, and we'll be prepping for the rollout as soon as we can tomorrow. We'll keep you updated on next waves and any further information as we get it.

That was a mistaken unlock rather than a restore. We've already addressed that error.

We actually finish at 6 in terms of core work hours here.

With respect to the team, many of us have been doing that for 26 days straight now. That will continue for some people tonight almost certainly too.

Hey folks, we've just launched the second wave of accounts. See the update here:

Wave 2 - 12:00 Game Time, March 31st

Hello everyone,

We've just released another larger wave of accounts back into the game as of 12:00 Game Time. It's great to see some of you back playing out there and to see more accounts returning to Gielinor.

We wanted to let you know that this will be our last wave before the UK Bank Holiday weekend, with our next wave planned for Tuesday, April 6th. We've done everything we can to expedite the process of getting you back into game, but given some of the now-fixed surprises Wave 1 provided, we need to make sure there's time to monitor for more abnormal behavior before proceeding. The time spent to do this now will inform the rest of our waves, ensuring we can move at a good scale and pace when we pick up next week.

Thank you for the continued understanding. We hope you have a great Easter break and we'll see you next week for more waves of accounts back in game.

Take care,

- The RuneScape Team

This is actually a mistake in the message. Your Double Daily Keys gets activated alongside the account unlock process, so it'll kick in from the day you return rather than April 6th.

There will be more wishes for those affected - the current plan, which isn't locked as yet, is that all other players will get one.

Hey everyone. For those of you we've seen wondering about the Spring Festival, we just wanted to let you know anyone joining late will be given a significant amount of the tokens based on the number of days missed.

If you do end up missing the event entirely, we'll be sure to give you all the items unique to the Spring Festival store. This also applies to the April Fools items today.

In terms of the rollout, the monitoring of the Wave 2 rollout over today looks positive and we've seen some great first reports from players who are back in.

This monitoring step is something we're doing for every wave. It's really important that we treat your accounts carefully and we're there to support any major issues as soon as we can if something goes wrong.

The plus side is, after some surprises in Wave 1, the success of Wave 2 should mean we can release future waves with increased confidence. We plan to go even bigger for Wave 3, and we'll keep building on that as quick as we can to get everyone back in game.

You'll get the April Fools pet for sure.

We have seen the feedback on the butterflies experience this week but it's not something we have an answer for today.

The package going in on April 6th is as it is, but there's nothing to say we can't do more beyond that - either through the events or something else. We'll make sure the butterfly feedback is part of these discussions going on in the team too.

(And to any Ironmen reading this, this includes what more we can do for you all up, that hasn't fallen off our radar)

Not just yet unfortunately but it's being worked on. It won't be addressed in the package from April 6 but we do plan to do more and share that in a way where we can get feedback from the community.

I hope the end result will make you feel differently as the intent definitely isn't for it to be on the low side of tokens per day.

If it helps, Rex Matriarchs is still on hold and won't release April 6th.

I know it's a bit of a Hooli-ism to say the last two words at end of this sentence, but I would say what we are doing for impacted players is an ongoing discussion.

There was a lot of feedback about things people wanted to see and the team are working out the best ways we can incorporate that feedback - either in event form, the wishes or maybe even something else.

All we can confirm today is that your Membership time out beyond this week is also covered, plus the one month extra.

This is a question we'll cover as a team next week for sure, on top of all the other feedback topics on the welcome back plans.

You'll receive everything on April 6th with our next Game Update.

Out of interest, how was your account? Was it as you expected?

We are reading everything across every platform we can so even when it feels like the abyss, it's likely we've read it.

I talked on Monday about setting up some destinations for Ironman feedback, but we are just waiting on some info from the dev team to bring to the table before we proceed with that.

I'll need to double check this but I don't believe so right now.

Morning everyone. Just dropping in to let you know we have another wave prepped and in testing - we'll have a Go/No Go call at 12 to confirm this can go ahead.

Provided everything goes to plan, our next wave should be early this afternoon. Like wave 1-2, the third wave is much bigger than the last one but there's still more to come before everyone is back in.

We do send them out every round but there's still some people not getting them despite being identified / unlocked correctly - so it's worth checking your login right after any announcements.

It will for sure.

April Fools Pet: Yes

Spring Festival: If you get in late, we'll give you a hefty amount of the Spring Tokens based on days missed. If you miss it entirely, the cosmetics you will get for sure but no decision has been made on the other bits though. We'll pass the feedback along.

Correct - bad wording on our part there, sorry.

We are go for our next wave today. There's a small wait to prepare the accounts onto the live servers, the unlock process etc - but it should be no later than 2pm Game Time.

We'll post as soon as this wave lands so you can check your accounts. We're also preparing our next wave of accounts and we'll let you know when to expect that once we have more details.

It's currently 11:35 Game Time.

Much. Each wave has grown substantially in size, and the next ones we're prepping for after this will be even bigger still based on our current plans.

I'll get on this, this is likely on me - sorry. I did raise it with the team but probably missed their response in the melee.

Hey everyone. We're chatting to the team now about the latest ETA on the current rollout given our last estimate was before 2pm Game Time. We'll be back with info as soon as we have it, hopefully in the next couple of minutes, but nothing to be concerned about in terms of the rollout being at risk!

Latest from the team - since the ingestion is going a little slower than expected, we can't pinpoint a specific ETA right now (see what just happened with the 2pm Game Time bit!) but our hope is within the hour. I stress the word hope for now as the bigger wave has already taken longer than expected.

Just to be super clear - everything is still on track for today, nothing is in jeopardy there, it's just a matter of when the live transfer process finishes. We'll pass any news as we get it.

It's not an issue, if that helps, it's just the rate of processing with a larger wave.

Still happening, it's just taking longer to process than we anticipated. The only issue we're facing with this is the wave is much bigger. Hoping to have news soon.

Thanks for sharing this!

Update @ 15:20 Game Time, April 6th

Hi all,

The third wave of account returns has now been released (as of 15:20 Game Time). This wave is much larger than previous waves and we hope to continue scaling in this way as we restore more accounts in future waves.

Restored accounts have been emailed, though we also recommend attempting to log in just in case any issues occurred with receiving your email.

Please check back soon for more information about future waves.

- The RuneScape Team

We've passed this to the team to look at now. Please hold on playing for now if you could.

We have you identified for fixes. Are you extremely active on OSRS by any chance?

Sorry to hear about this. Could you drop your RSN name? If your account is out of norms, this would really help all the restoration work including resolving your account.

Also, feel free to submit as many Aftercare forms as needed in this situation to cover anything that's wrong.

Could you post your RSN name so we can take a look? Also, please do submit as many Aftercare tickets as you need here so we can get on this for you! https://support.runescape.com/hc/en-gb/articles/360018668777

Drop a ticket here and we'll be able to do as much as we can about this through Aftercare: https://support.runescape.com/hc/en-gb/articles/360018668777

The wave based releases are so we can deliver relevant improvements / fixes to the translation process before restoring certain accounts that have been identified as needing extra work. This has all been going on alongside the wave deployment work.

Basically, it means you should be restored just as well as everyone else, but we just need to do some extra things to best ensure that.

Please reach out to Aftercare - we'll see what we can do to help: https://support.runescape.com/hc/en-gb/articles/360018668777

Aftercare may be able to offer some level of support here - worth reaching out: https://support.runescape.com/hc/en-gb/articles/360018668777

Hey everyone,

To kick off today, we want to give you a slightly more forward-looking update on the Login Lockout waves for the next two days.

In order to give you this more forward looking information, we need to stress that this is all provisional. This is an active development situation, anything can happen and we can't risk the quality of the process at any stage. Yesterday's processing taking ~2 hours longer than expected is a prime example of some of the unknowns these deployments can throw up at us.

However, this is our current projection as of this morning:

Currently Underway

We have prepared a significantly sized wave as of last night that is now processing. Processing this may take all day and has the potential to land anywhere from late this afternoon to early tomorrow - we'll keep you informed as soon as we have an indication.

This next wave will take us up to ~70% of all impacted accounts being back in game.

What's Next

Our aim is to have the vast majority of accounts back in game by the end of this week.

While Wave 4 continues processing, we are also preparing Wave 5 for testing and checks ready for release - we expect this to be sometime on Thursday. Once we have more details on this deployment, we'll let you know what to expect.

There could very well be yes - the earlier time we needed to spend monitoring and assessing is now letting us move at a better clip for the rest of these waves (at least based on the results so far). Too early to confirm a Friday wave just yet though.

Could I get your RSN? We can look into this urgently.

Emails will go out once the processing completes and everyone is deployed - usually it's shortly after we announce it here, on RuneScape.com etc.

We know what happened here - it's not a loss of save data, just a deployment error. Thank you so much for reporting this as it caught a couple of other potential instances of this for future waves (thankfully extremely small numbers - single digits - but still!).

Can you reach out via Aftercare for further support? We're going to prioritize your ticket (we've let PS know you are coming) and help you asap. For now, please avoid playing until you've worked with them. Thank you!

https://support.runescape.com/hc/en-gb/articles/360018668777

Gaining GP won't impact anything so feel free to make some money.

Response times on Aftercare right now are pretty quick, so you should hear soon. Thanks for the patience while we sort this out for you!

There has been more discussion on Ironman accounts and we'll hopefully have more to share / discuss with all of you within the next day or so.

Wave 4 - 13:15 Game Time, April 7th

Hi all,

We have just released our fourth wave of accounts back into the game, bringing the total share of impacted accounts restored up to ~70%.

Emails will be sent to notify anyone returned to the game within the hour, but as always, we recommend also checking by attempting to log in just in case anything happens with your email!

What's Next

Our aim is to have the vast majority of accounts back in game by the end of this week and we remain on track to achieve this as it stands today.

We are currently working on our fifth wave of account restorations, which we expect to be ready to deploy tomorrow. We expect this wave to tip us well into the 80-90% range and we'll confirm the percentage of overall accounts returned as soon as we have this locked.

We are also lining up plans for a sixth wave which could potentially release on Friday - though this is strictly provisional at this time.

As we mentioned earlier, this is an active development situation - anything can happen and we can't risk the quality of the process at any stage. Things have gone mostly well so far this week, but there's always a potential for change. We'll do our very best to keep you updated along the way.

Could you pass me your RSN? We can look into this.

Could I get your RSN?

Morning everyone.

Just jumping back in to let you know we expect to have two waves today - one wave relatively soon followed by a larger one later this afternoon. We don't quite have an ETA for the first one but the hope is we'll be landing around late morning / very early afternoon.

Just to be clear, this isn't Friday's wave being pulled into Thursday, so we'll still end up in the 80-90% returned range. Friday's wave should bring us to pretty much all accounts being restored. As soon as we have any further news, I'll be back with more.

Checked in with the team on this. The vast majority of requests haven't resulted in this approach and generally no-one will be expected to have any evidence or footage to back up their claims. The vast majority of requests have been fulfilled as requested.

I can't speak on the reports you've seen, but we have had to deny some false or embellished reports for certain. Not saying those reports are those individuals those!

If anyone reading this feels you've not got the Aftercare you expected, feel free to respond with detail / your RSN and we can check in with the team on it.

Just an update to this - in the processing of Wave 5, we've caught some discrepancies that have set our timelines back a little.

We're still expecting to squeeze in both Waves today, but our first wave will likely arrive early-mid afternoon now. We'll keep you apprised as we go.

Just to add to this - according to the team, only two Aftercare reports have been fully closed/denied so far and both were due to false requests.

Thank you! Passing it to the team now.

Looking into my messages - I don't seem to have this in my inbox. Could you send it again?

Hello everyone!

Wave 5 has now released, our first of two planned for today. Please check your emails for notification within the hour, but as always, we recommend attempting to log in just in case.

Wave 6 will take place later this afternoon should everything go to plan, and we'll let you know as soon as this has rolled out. By the end of today, we expect to have returned around 88% of all accounts.

Tomorrow, we intend to release Wave 7 which we currently project will bring us to almost all accounts having been restored (> 99%). We'll be back later today with more news on Wave 6 as soon as we have it.

Aftercare can sort you out there. Best to reach out via that: https://support.runescape.com/hc/en-gb/articles/360018668777

We've seen a couple of reports of this - head to Aftercare and we'll be able to sort you out no problems though: https://support.runescape.com/hc/en-gb/articles/360018668777

PSA: If you are logging in and not finding your Returned Package, please log out with inventory space and log back in. This seems to resolve the issue.

Submit a ticket through Aftercare - we should be able to help you out: https://support.runescape.com/hc/en-gb/articles/360018668777

Hello everyone,

Wave 6 has now been released, marking our last wave of the day. Please check your emails for notification within the hour, but as always, we recommend attempting to log in just in case. This brings us up to ~88% of all accounts now returned.

Our next wave will take place on Friday, and with our current projections, we expect this to bring us to almost all accounts having been restored (> 99%).

If anything is out of sorts, please remember Aftercare is here to help. You can submit a ticket here: https://support.runescape.com/hc/en-gb/articles/360018668777

Note: If you are missing your Returned Package, please log out with an inventory space free and log back in again to receive it.

Thanks for providing the RSN. I'll ask the team on this, weird one. Have you tried logging in and out first?

These should be with you within the next 24 hours.

PSA: I've just been informed The Returned Gifts are running behind on Wave 6. Should be sorted soon, but this may be why some of you haven't got your pack yet. We'll let you know once this has completed.

This shouldn't be the case - could you drop your RSN here? We can look into this immediately.

Yeah you should be fine. That's an odd bug too, so I'm sure the team will jump on it. Thanks for submitting the ticket.

We won't be able to help you here. Please do submit this as a ticket - give it a bit as it sometimes errors out under load.

We should have fixed this for you now!

PSA: Anyone returned to game today has been given all the new 2021 Spring Festival unique unlocks for free given it's late into the event. This is in place of tokens and will also apply to any of you getting in tomorrow.

(Note: The Butterfly Outfit is not included in this).