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I’ve realised after around 5 hours of mining that I haven’t seen a single seren spirit. Also just noticed that no gemstone fragments have been received. Is this a common bug?

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over 3 years ago - /u/Jagex_Stu - Direct link

Thanks for helping Flaccid-Peanuts with their issue, WildCardPirateDream!

Here's a more in-depth response for anyone else who may be having the same issue:

Various mainland restrictions are applied to new players to more gently onboard them to the complexities of combat, the interface, and embedded sub-systems. These restrictions are eased as they progress through Turael's paths in Burthorpe.

On Monday, we removed a 100 total level check condition from the criteria that determined whether an account is classified as a new player, due to reports from players who unintentionally completed the paths by levelling up and weren't able to continue with them.

Unfortunately that means some players who were relying on that check to not have to complete the new player paths are now in a tutorial state.

If you're still experiencing this issue, to save you having to complete the new player paths in Burthorpe, you can toggle this option. It'll treat Turael's paths as complete, disable contextual guidance, remove onboarding constraints, and clear your path if necessary:

Open your Settings parent menu

• Desktop: press Esc or the cog on your ribbon, and then the Settings button

• Mobile: press the Home button in the top left, and then the Settings button

Then on the Settings parent menu:

• Gameplay tab

• Interfaces -> Information Windows -> untick "Guidance system hints"

https://i.imgur.com/5CaQcmi.png

We're also working on narrowing/removing specific new player restrictions, to minimise their impact. We'll hotfix where possible.

over 3 years ago - /u/Jagex_Stu - Direct link

Originally posted by indistin

Various mainland restrictions are applied to new players to more gently onboard them to the complexities of combat, the interface, and embedded sub-systems. These restrictions are eased as they progress through Turael's paths in Burthorpe.

are those restrictions documented somewhere?

Internally for testing yes and on the wiki almost certainly. :) But also regularly evolving, so if I listed them out now, it'd already be out of date by the time today's hotfixes go out.

I think it sounds more draconian and scary in that paragraph than I intended.

To aid with cognitive overwhelm, we try to keep things simple, focus on core loops on the paths and gradually attempt to introduce the complexities of a very deep and system-heavy game.

But in practice those things tend to still be easily available, just not positioned front and centre. Unfortunately some of that leaked out to players who weren't the intended audience, but that's being addressed.