13 days ago - /u/JagexHooli - Direct link

Additional heads up on a couple of things:

  • The team are just finishing up a Premier Club FAQ to answer any we've seen since Friday's stream. We'll have that out this afternoon and do our best to answer any we see as we go.
  • Eligible Login Lockout Premier Club members will be receiving a discount. There's a bit of delay to send the offer out but we expect to have it to you within a couple of days. If you are someone who falls into this group, please don't pick up Premier Club just yet - we'll be sending a message to your RuneScape Inbox and registered email with further instructions.
13 days ago - /u/JagexHooli - Direct link

Originally posted by JagexHooli

Additional heads up on a couple of things:

  • The team are just finishing up a Premier Club FAQ to answer any we've seen since Friday's stream. We'll have that out this afternoon and do our best to answer any we see as we go.
  • Eligible Login Lockout Premier Club members will be receiving a discount. There's a bit of delay to send the offer out but we expect to have it to you within a couple of days. If you are someone who falls into this group, please don't pick up Premier Club just yet - we'll be sending a message to your RuneScape Inbox and registered email with further instructions.

Update on the Premier Club page - apologies it's not up, we're working with the Web Team to get this resolved as quickly as possible.

13 days ago - /u/JagexHooli - Direct link

Originally posted by JagexHooli

Update on the Premier Club page - apologies it's not up, we're working with the Web Team to get this resolved as quickly as possible.

We've got the page live on a new link: https://rs.runescape.com/premier-club

13 days ago - /u/Jagex_Stu - Direct link

Originally posted by samiito1997

Definitely still in internal discussion. Something to factor in alongside the other live feedback we get this week, to make an informed decision.

Even if Daze/I worked the weekend unpaid to develop a fix, it'd still need to go through QA and release candidate testing (the staff for which rightly enjoyed their weekend off), so no chance it would change between Friday's RC signoff and today's game update. If I didn't satisfactorily manage expectations, I apologise.

13 days ago - /u/JagexHooli - Direct link

Originally posted by Jevaneaux

Just wondering, will the discount only apply to purchases with real life money or will there also be a discount on purchasing premier through bonds?

We'll be able to confirm this for sure in the very near future. Don't have an exact answer right now as the team are looking at options.

13 days ago - /u/JagexHooli - Direct link

Originally posted by AWildSushiCat

I just bought premier club, and the game won't let me use the chat badge or hop to VIP worlds. It tells me that I must be a premier club member to enable the badge. Hoping worlds kicks me off the game...

Can someone look into this?

I've passed this to the team behind Premier Club - we'll take a look now and see what could be wrong here.

13 days ago - /u/JagexHooli - Direct link

Originally posted by xindrjayzda

u/JagexHooli Is the Lockout discount going to be with IRL money AND bonds or just IRL money? Kinda feels like a kick in the teeth to us that were locked out and want to pay through bonds if its just IRL money.

We're just finalizing everything at the moment (we needed PC to be live to do the discount steps) but we're hoping to have some sort of solution for Bonds buyers too. We'll know either way very shortly.

13 days ago - /u/JagexHooli - Direct link

Originally posted by crazya94

I’m not sure what’s going on. Bought premier club with bonds, now it seems like the game completely forgot I even bought it? Lol. First time buying premier club in awhile so I’m confused but seems like a bug…

We;re looking into this urgently.

13 days ago - /u/JagexHooli - Direct link

Originally posted by -Wukong

I had a recurring 1 month membership plan; just bought Premier with bonds and I've got all rewards except the Chat Badge and the Premier Artifact which Diango won't give nor it is in the bank.

Thanks for reporting this - sorry to hear you can't get everything as expected. The team are checking this out urgently.

12 days ago - /u/Jagex_Stu - Direct link

Originally posted by MC-sama

I got an aura refresh t2 from the weekly reward track, but I can't do anything with it because it's not in the aura interface. I can't even add aura refreshes to the aura interface.

We've just released a hotfix for this. If you log out and back in, your aura refresh object should get moved to your aura management interface. Thanks for letting us know!

12 days ago - /u/JagexHooli - Direct link

Originally posted by hmuhomeslice

What about premier club members who were impacted by the lockout but don’t wish to purchase the 2022 premier membership? Do we get compensated in regular membership or do we completely miss out on the compensation altogether?

We added 1 month of Membership for the Login Lockout on top of the time we covered while you couldn't play - so once your Premier Club runs out, you'll switch to that. We don't have any other discount plans for standard Membership I'm afraid.

12 days ago - /u/JagexHooli - Direct link

Originally posted by Achievmnt

You can't get all the rewards if you purchase premier currently. I made a new account and bought premier. I was able to claim the outfit from the benefits page, and the montly drop, but the rest of them are unavailable. I did get the loyalty points on login aswell.

The things broken currently (afaik):

Premier artefact - where is it?

Keys

Bank spaces

Vault access

Instance(?)

Vip world access

Runemetrics discount

Chat badge


Comment if I missed something.

The benefits page just tells you to "buy premier to access these rewards"

We've almost got this resolved - the team have been working on it urgently throughout today. Thanks for your patience so far.

12 days ago - /u/Jagex_Stu - Direct link

Originally posted by xBHx

As it stands, to get 50% more exp, it'll cost us 120% more viswax.

We're now effectively spending 110 wax/day instead of 50. Unsure if this is intended (Unless the tokens complete the challenge and award exp?)

The challenge skip tokens do complete the challenge and award XP, yes. :) Using a skip token effectively tells the challenge system "oi, you've met the target for this challenge. You can now press the Claim Rewards button and get its listed rewards."

Considering that you get more XP than before (large×3 vs hugex1) and therefore you get more XP over time even if you don't extend, it was intentional that extending all 3 challenges every day would be costly.

If you are maximising free XP for very little effort, then I feel it should have a throttling cost.

But we are looking into options to make manipulating challenges with vis wax more cost-effective for those with limited supply to pay that cost.

12 days ago - /u/Jagex_Stu - Direct link

Originally posted by Jagex_Stu

Considering that you get more XP than before (large×3 vs hugex1) and therefore you get more XP over time even if you don't extend, it was intentional.

If you are maximising free XP for very little effort, then I feel it should have a throttling cost.

But we are looking into options to make manipulating challenges with vis wax more cost-effective for those with more limited supply to pay that cost.

Also, yes, the challenge skip tokens do complete a challenge's progress bar, so you can claim its rewards.

12 days ago - /u/JagexHooli - Direct link

Hey everyone. Got a few more updates for you:

  • The issue with some Premier Club benefits not becoming available after purchase should now be resolved. Please log in and out if you were experiencing this - sorry about the disruption there.
  • Our Premier Club FAQ is now online here: https://secure.runescape.com/m=news/faq-premier-club-20212022
  • We can confirm we will also be able to offer Premier Club Login Lockout impacted players a discount when buying through Bonds as well as through real-money purchase! See Q1 of our FAQ for details. We'll have more to share on the real-money discount for impacted in the very near future.
12 days ago - /u/Jagex_Stu - Direct link

Originally posted by logiatros

Can you give some insight as to why this was designed to be a daily system, rather than moving toward a weekly system with daily components (ie, miss a day and do 6 challenges the next day, and so on until the end of the week), to address the ongoing community concerns about dailyscape?

That seems to be a very frequently asked question following the rework announcement but I've not seen any official response that addresses our concerns.

Rubic asked a couple related questions on Friday here https://twitter.com/Im_Rubic/status/1459214487509250057 https://twitter.com/Im_Rubic/status/1459214658498404359 which might provide some context. As for moving toward more of a weekly system, I like the idea, but the design we were called upon to implement needed to operate within the confines of the existing daily challenge system.

12 days ago - /u/Jagex_Stu - Direct link

Originally posted by Mr_Allergy

The weekly challenges interface is not on my f2p account yet :/

Am I doing something wrong?

Do your current challenge names start with Basic instead of Daily?

Just complete those and then you'll roll your first "proper" challenges which have time remaining 'til daily reset, and the weekly progress bar etc should appear.

Since there's now additional layers of mechanics to daily challenges, we initially give them basic challenges to get used to the core idea, then introduce the weekly progress layer, spending vis wax, etc.

12 days ago - /u/Jagex_Stu - Direct link

Originally posted by Alderdragon

Challenge skip tokens do nothing to offset vis costs though, correct? I tend to complete my challenges passively so I'll likely stockpile skip tokens. Just wanted to say, though, that I think the rework is balanced quite well. I'm getting roughly the same xp in Herblore for the same amount of vis, with the option of improving rates at a slightly higher cost. I wish that I could upkeep that 110 per day as an ironman, but I still prefer the reworked system even if I can't, and it's fun to see what weekly rewards are on offer.

Currently skip tokens are only used for Skip, so don't impact Reroll/Extend which as before use vis wax.

Rest assured, we're looking into ironman vis wax cost/supply for challenges. :) Bear with us and lovely to hear you're nonetheless finding positives in the reworked system!

12 days ago - /u/JagexHooli - Direct link

Couple more updates today:

  • If you were impacted by the Login Lockout and an active Premier Club 2021 Member at the time, your discount for Premier Club 2022 is now available!
    • If you are purchasing with real-world money, proceed through the usual Premier Club purchasing path linked here. You'll notice your discount is applied once you log in. https://rs.runescape.com/premier-club
    • If you are purchasing with Bonds, please purchase Premier Club for the full price of 20 Bonds. Within the following week, we will return 5 Bonds to your account as a retroactive application of your discount.
    • If you have any questions or something isn't right, please check out our updated FAQ: https://secure.runescape.com/m=news/faq-premier-club-20212022
  • Due to a technical issue found this morning, we're facing another stream postponement today I'm afraid for Art R&D - can't show the build without a fix. We'll hopefully have some news on when we can next do this stream very soon.