[2021] PSA - Loading Issues

Update: To help tackle slow loading or problems when in-game during this period of heavy traffic, please wait for the cache to fully download on the Lobby Screen. We're continuing work to fix the root cause of the issue and will share more as soon as we can. Thanks!

Update: We're continuing to work on this issue and while we don't have an update to share yet, we hope to have one soon.

Thank you for your continued patience!

7pm Game Time Update: The team is still working to diagnose the issue and attempt a root cause fix. We'll keep you updated a minimum of once every hour as we receive more information on the issue. Thank you for the patience as we get this resolved.

Update: 19:40 Game Time

A new Android Client Update is now available. Please download this update from the Google Play Store if you are experiencing issues - this may resolve or reduce them. We still highly recommend allowing your cache to load fully in the lobby before playing.

We have also implemented some temporary steps to help improving loading and cache issues. Initial results have improved load times, but work is still ongoing to fully resolve the situation.

Update: 21:00 Game Time

We have no major updates to share for this hourly update. Our team are continuing to actively work on the issues. We're seeing improved results from the steps we've taken to mitigate loading and cache issues, but we're still working on the root cause. Thanks ever so much for the continued patience - we'll provide another update in an hour.

Update: 22:15 Game Time

With the release of our Android update and mitigation for the loading issues this evening, we've seen a notable reduction in the volume of issues encountered on Mobile.

We've also just released a hotfix to address instances where players can get stuck on the Character Creation process. If you were stuck in this spot, please retry now.

Our team will now take the time to regroup and continue tomorrow to further eliminate these issues, which will make this our last update for this evening. Thanks again for your patience.

Update: 9:00 Game Time (17/06/2022)

Overnight, we have worked with our partners at Google to enable more capacity for simultaneous Google Account logins during periods of high demand. This should result in no further disruptions for logins associated to Google Accounts.

While most issues have been mitigated at this time, we'll be continuing to work on further improvements based on yesterday's learnings. We'll keep you updated with any further releases.

Have you checked your Wardrobe? They'll be in the Customization area rather than delivered to your inventory. If they're still not there, please do let me know and we'll see where we can direct you for further help.

Glad to hear it!

Hey folks, as we've resolved most of the loading issues we're going to move further updates about mobile to a new thread, which can be found here:

https://www.reddit.com/r/runescape/comments/o2029k/runescape_mobile_release_rolling_updates/

Thanks for your support!