Hi there everyone,
We have a number of active Client issues that we're working on, and alongside our Game Update today, we wanted to provide you a detailed update on where we are on these issues.
Client Crashes / Black Screen
We are aware of a handful of issues impacting client stability and we're working hard to address them as soon as possible.
For those of you experiencing the black screen / loading screen issues, today's Game Update includes a potential fix - please do let us know if this has been resolved for you now.
Secondly, over the coming week, the team are continuing to work on releasing further hotfixes to address client stability as they are ready. If you've been impacted by these crashes, thank you for your patience - we'll provide more information as soon as we can.
Lobby / Login UI Changes
Last Monday, we deployed a client update for Mobile introducing a raft of UI improvements and test features focused on new users. When we deployed this update, something unintentional also happened – some of these changes came to Desktop.
What caused this to happen?
This is our first major client deployment for Mobile and, simply put, some new issues cropped up that slipped through the cracks. When the Mobile build rolled out, the unexpected happened and elements of the Login / Lobby changed.
What issues has this caused?
The net result of this build deployment issue is that much of the login and lobby interface you are using today isn’t the one intended for the Desktop Client.
Because of this, there’s a number of critical issues that exist that we need to resolve asap. These include increased CPU load in the lobby, Steam login issues and various pieces of UI that feature cut off or missing elements.
How do we plan to fix this?
The most critical reported functionality issues are addressed in today's Game Update.
This is a short term solution for the work that’s also taking place to uncouple the UI changes from the existing Desktop Client UI. We’re aiming to revert the current Desktop Client login and lobby UI back to how it was prior to this update as soon as we can – potentially as soon as March 8th. (Please note: The release date of the reversion is subject to development and testing).
Taking The Discussion Further
On top of getting things back to normal, we also want to do more to give you all more insight into our Mobile project. We want to explain what this Mobile Update was about, where it’s leading and our overall goals/updates in more detail - and make this a continued conversation.
We're working on getting an extra stream together to dive into Mobile in more detail later this month, and we'll have a confirmed date to share soon.
We know that's not everything you're looking to hear about today - rest assured, we're working on a meaningful response to some of the other big topics in the community right now and we'll have more to say soon. Thanks for bearing with us as we pull everything together.
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