Original Post — Direct link

About 3 or 4 players directly reported a bug that happened while using bank presets with a full bank. The player was leveling summoning when the bug happened, his steps was:

  • He had shards, noted yak-hides, pouches and charms in his inventory
  • He clicked a preset
  • His bank was full to deposit all items but instead of showing a notification, all the inventory items were dropped on the floor
  • The noted items were dropped un-noted which made it impossible to him to pick it all back before it disappeared since he had 108k yak-hides. He was able to pick only about 129.
  • The shards, charms and pouches never showed up on the floor

The same bug was reported by another player while leveling smithing, in this case the player had exactly 4 bank slots and 4 items in his inventory and the same thing happened resulting in a sudden drop of all the runes bars he had. In the same post, another player reported this has happened before with cheaper items and he didn’t mind because of it. He even tried to reproduce the bug but he wasn’t successful.

The players posted it here on reddit but the post was removed by a moderator that claimed they broke rule number 7. MOD Poerkie replied to the original post saying they will investigate as soon as possible. They also tried support via twitter and already filled up the lost items form.

Apparently the bug happens when having a full bank, I don’t mean to say it will always happen but it can happen so minimizing the chances is always good.

Good luck on double, guys!

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over 4 years ago - /u/Shaunyowns - Direct link

If this is confirmed should probably be sorted! Means I can avoid this issue throughout my gains, thanks for the post!

over 4 years ago - /u/Shaunyowns - Direct link

Originally posted by TheCrystalJewels

hey shauny! what you grinding this dxp? got any goals?

Try to get prayer pet and get some herby gains!

over 4 years ago - /u/JagexIago - Direct link

Hey u/joaokpls, thanks for flagging this. Do you know if the players submitted a bug report or not? It would be extremely helpful if they had as there's still a lot of unknown information around this, such as which preset they tried to load, were the items in the preset the same as the inventory, did they have those same items in the bank, what they did beforehand and so on. If they can DM me with their display names so I can chase it up that'd be very much appreciated.

over 4 years ago - /u/JagexIago - Direct link

Originally posted by JagexIago

Hey u/joaokpls, thanks for flagging this. Do you know if the players submitted a bug report or not? It would be extremely helpful if they had as there's still a lot of unknown information around this, such as which preset they tried to load, were the items in the preset the same as the inventory, did they have those same items in the bank, what they did beforehand and so on. If they can DM me with their display names so I can chase it up that'd be very much appreciated.

Not to worry - I've spoken with some other Mod's in Player Support and they have a list of all the affected users and will ensure their items are returned and the bug was hotfixed early Saturday afternoon.