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I'm an old school player checking out the new game.

Finished tutorial island, but I can't teleport off tutorial island for some reason. When I click Burthorpe, the teleport window closes and nothing happens. Anyone know what's going on?

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over 3 years ago - /u/Jagex_Stu - Direct link

Originally posted by ohgosh_thejosh

Yep. I tried clicking and waiting even 5 minutes at one point. Nothing is happening.

I reported a bug in-game and described what's happening. Do you know how that system works or if they'll respond?

Hi there! I actioned a bug report yesterday that sounds very much like your issue.

Thanks to the attached savegame I was able to reproduce the problem.

(In this case it was one of the previous removed tutorial states that wasn't complete, and there was a legacy check in Home Teleport for it. Possibly the account may have started the original Tutorial Island when that was a thing. There was actually a feedback message for why you couldn't Home Teleport, but 15ish years ago the only feedback messaging system was the chat window, and that's hidden on new Tutorial Island, so that feedback wasn't visible. Fixed that too.)

A fix for the described issue is with QA - we're on the knife's edge of the RC build cutoff so cutting it close to make it into Monday's patch notes, but hopefully the following week.

Something that might work for you in the meantime... If you press the Esc key, is there a Skip Tutorial option?

Give that a try and it'll hopefully get you to Burthorpe as if you teleported. (Handily as you're on the very last step of Tutorial Island, you shouldn't miss anything.)

over 3 years ago - /u/Jagex_Stu - Direct link

Originally posted by AsahelFrost

I've seen a number of people with this sort of problem over the last couple of weeks.
The work around is to open the paths interface and remove any active paths. At that point the tutorial path will appear, and can also be removed, fixing the problem.

Yeah, we have a fix ready for that mainland issue too. :)