26 days ago - /u/JagexKari - Direct link

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26 days ago - /u/JagexHooli - Direct link

We've also made some improvements to the Mac Client stability as part of today's update too! Post is here (and it's mentioned in the update notes too): https://secure.runescape.com/m=news/mac-client-improvements

Please do let us know if you are feeling the improvements on this - feedback either way helps the team massively.

26 days ago - /u/JagexKari - Direct link

Originally posted by ImRubic

We’ve also got an update on the Archaeology XP Embargo, and some exciting stuff about Interface Scaling – you know, if you’re into that sort of thing.

Where's the info about this at?

Unfortunately a section on Interface Scaling from an earlier newspost draft got removed, while the mention of it did not. I've taken that line out now. Apologies for the confusion.

More news on the subject will be revealed at a later date.

26 days ago - /u/JagexHooli - Direct link

Originally posted by tommybradleykk

Fab improvements! Unable to even log-in now !! Exemplary work /s EDIT: Client freezes on startup post load

Thanks for the Edit update. Talking to the team now.

26 days ago - /u/JagexHooli - Direct link

Originally posted by Xxvii_rs

whichh is funny cause now i cant open the client

We're looking into your report now also. Is this still the case?

26 days ago - /u/JagexHooli - Direct link

Originally posted by Xxvii_rs

Oh wow, thanks for the reply! Unfortunately, it is. The loading screen will pop up as usual, and then when the client window opens, it's just a black screen. I just reinstalled the client, restarted my laptop, still nothing. I'm also on oS X 10.13.6 which I guess could be an issue. Hopefully that helps!

Thanks for the great info. We've passed it to the team - I'll be back with any updates we have to share on your case.

26 days ago - /u/JagexHooli - Direct link

Originally posted by tommybradleykk

This is exactly my status also on 10.13.6

Thanks for letting us know - we're actively looking into this right now. We'll share any updates as we have them.

26 days ago - /u/JagexHooli - Direct link

Originally posted by WeirdAlcoholic

Mac client feels much smoother, thanks for not forgetting about us!! :)

Great to hear! Thanks for letting us know.

26 days ago - /u/JagexHooli - Direct link

Originally posted by tommybradleykk

Thanks Hooli, Apologies for the initial frustrations!

So the consistent factor we've had reported so far makes this seem specific to ver 10.13 - we're not seeing it here on OS 10.14 or higher. If you can (and want to) update your OS, that should get you playing in the here and now.

If that's not an option for you, we're still continuing to look at the root cause of the 10.13 issue to resolve it as soon as we can. Thanks for your patience while we figure this out.

26 days ago - /u/Darkimmortal - Direct link

Originally posted by RorySykes

I'm disappointed this didn't include the client getting notarized by Apple. While an app isn't notarized macOS 10.14.5 and above stops it from launching by default. So, many players can't play RuneScape on their Mac at all, until someone tells them how to override this security measure.

So, ""RuneScape" cannot be opened because Apple cannot check it for malicious software." pops up when you open RuneScape, right?

Simply right-click RuneScape in Finder and select "Open", then select "Open" on the confirmation popup.

After that RuneScape will open normally until you manually download and install a new version from the website. Until Jagex have the Mac client notarized by Apple.

Apple has been requiring new software distributed with a Developer ID outside of the ‌‌Mac App Store‌‌ to be notarized in order to run since macOS Mojave 10.14.5, released on May 13, 2019. Almost 17 months ago!

The latest Mac client has a build date of September 24, 2020. Why isn't it notarized?

This is in the backlog to be looked at in the near future. I agree on the importance of it

24 days ago - /u/JagexHooli - Direct link

Originally posted by sebast965

u/JagexHooli it's been more than 24 hours without an update on this matter. What is going on? The client remains broken. Please respond to the player-base

We haven't got any updates to share as yet I'm afraid - we're working on it though. Since the problem is occurring specifically on quite an old OS, we're having to do some setup legwork to properly test against it.

Thanks for the continued patience on this. As soon as we have news, we'll be back with updates.






Links in this thread

Mac Client Improvements - News - RuneScape
We've made some engine-based improvements to our Mac Client in today's update.


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