It’s good that you genuinely recognize your shortcomings and are willing to do better, but OP is not a saint. He maliciously implied that your company doesn’t care about disabled gamers and asked the mob to spam your customer support with tickets.
I understand that calling him out for it has no purpose and would just be bad PR tho.
You can be safe in the knowledge that we arent prioritising this investigation due to that, instead a genuine eagerness to make Sea of Thieves a place where we can all enjoy it 🙌
You bullied a company into giving priority to your problem, yay! What an accomplishment!
Hey - There's no bullying here, Sea of Thieves is a welcoming place for everyone and accessibility is sometimes easily overlooked due to the unique nature of each request.
Looking back at the initial conversations I can see that we should have done better at identifying this issue and supporting a player who had through no fault of their own become unable to play our game.
We are currently investigating this issue, however will prioritise it accordingly once we know more.
Hey u/pareod, Thanks for bringing this to our attention. We've reopened your Support ticket and are digging into this specific issue with our accessibility team.
Sea of Thieves strives to be a welcoming place for everyone and improving accessibilty is no exception - we'll be back in touch when we learn more.
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