Original Post — Direct link

Creating this post in case anyone else isn't receiving emails from Frost Giant as backers of the project.

I signed up for Kickstarter with an Apple ID, which forwards emails to my personal email using a private relay. This works fine if the emails are coming from Kickstarter. But if the emails are originating from someone else, for example, Frost Giant, I won't receive those emails. :'(

Kickstarter's support page says the following here:

Please note that the unique relay address tied to your Kickstarter account can only be used for communication with Kickstarter. This means that any communication sent outside of our platform by the creator will unfortunately not reach your inbox.

In this case, we'd recommend reaching out to the project creator to clarify the situation and to request that they update your email on their end. 

From my understanding, I won't receive my beta key until hopefully I can get my email updated with Frost Giant. I've reached out through the Kickstarter app, but I'm sure they're swamped right now. :(

I should have just created an account on Kickstarter the old fashioned way. TIL

Hopefully this post helps anyone else who signed up the way I did. 😫

If anyone can help out some other way or has any other advice, it'd be greatly appreciated!

External link →
3 months ago - /u/FGS_Gerald - Direct link

Hi, folks, we are aware of this issue and are working on it.
We can see those of you who backed using an Apple ID (more than 500) and we will be in touch with next steps soon.

3 months ago - /u/FGS_Gerald - Direct link

Originally posted by BruceL3375

Is it worth ‘messaging creator’ on the kickstarter pledge or just wait for a future communication?

It can’t hurt!

3 months ago - /u/FGS_Gerald - Direct link

Quick update: We have steps for you to take to update your email. Do this ASAP.

  • Go to 'Settings' on your iPhone
  • Select your name & Apple ID settings
  • Select 'Sign-in & Security'
  • Select 'Sign in with Apple'
  • Select 'Kickstarter'
  • Select 'Stop Using Apple ID'
  • Go to Kickstarter App and Log Out
  • Select 'Sign up or Log in'
  • Select 'Continue with Apple'
  • Under Apple ID pop-up window Select 'Share My Email' and Continue
  • Check your Profile to to make sure your personal email is under the account

Please take these steps if you were logging into Kickstarter using Apple ID and we will be sending beta access invitations as soon as possible.