Original Post — Direct link
over 4 years ago - /u/CG_SBCrumb - Direct link

As I just posted to the forums, battling these squads will not result in a ban on your account and there is no system that will automatically ban accounts. We review all potential account bans thoroughly before issuing any restrictions.

If you think you have been banned in error then please send a forum message to CG_Lucifer'sDaddy.

over 4 years ago - /u/CG_SBCrumb - Direct link

Originally posted by anotherowname

And what was the result of your escalation in January when you acknowledged it was an issue?

Whatever the systems that are or are not in place, people are still being banned this week as a result of this one—your statement is patently false. If someone is manually reviewing these erroneous flags and still applying those bans, that’s an even bigger issue, because it signifies gross negligence on the part of someone responsible for account access.

The issue in January was flagged as a potentially suspicious battle and the player was manually banned incorrectly at that time. We reviewed what happened, reversed the ban and made sure this case would not be flagged in the future. I have not found any confirmed cases of this with the accounts we have reviewed today but please send me the details if you have specific instances.