[2019] 36 7* Hans but can’t Sim Rancor

Original Post — Direct link

Our guild has 36 7* raid Hans, we have 90+ raid clear, but the raid settings show that we have 34/35 Hans, and we do not have the option to sim.

Some people have suggested that some of our raid Han owners have not logged in since the Sim update, but all of our members have been active in the last two days, so that is not the issue.

Also, I counted the number of raid Hans myself, so it is not an issue with a Bot not being updated or anything like that.

Has anyone else has this problem?

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over 5 years ago - /u/EA_MindTricks - Direct link

Hey, can you please send me your Ally Code via PM so we can look into it?

Thanks!

over 5 years ago - /u/EA_MindTricks - Direct link

Originally posted by danregal

Are you still taking PMs for this? Our guild is having the same issue.

We had an update yesterday to address this issue. The only thing is that all players with 7* Han Solo in the guild are required to login. Thank you.

about 5 years ago - /u/EA_MindTricks - Direct link

Originally posted by danregal

It's happening again. We've got over 40 members with Han and we're back to it showing 34/35 and can't sim the raid. It's been a couple weeks now and everyone has logged almost every day since it happened.

Hey, yes, we've reopened this issue and currently investigating why it's recurring. Apologies for the inconvenience while we're working on a way to address it.

about 5 years ago - /u/EA_MindTricks - Direct link

Originally posted by MKIceman

Hi @EA_MindTricks -- I appreciate that you responded here and apparently released a fix. But why did none of EA or CG respond to any of the numerous bug reports we put in through the normal channels? ( https://answers.ea.com/t5/Technical-Issues/Unable-to-sim-Heroic-Rancor-raid/m-p/8159647#M6188 , https://answers.ea.com/t5/Technical-Issues/Unable-to-Sim-Rancor-Raid/m-p/8124742#M6045 ) Why did you respond to this one instead? Should we be posting bug reports in Reddit?

Btw, it appears that the server update you rolled out yesterday has fixed the sim functionality for our guild, for the first time ever, the count of eligible players has gone up and now reflects reality, allowing us to sim the raid.

Thanks for confirming the issue is resolved now! As for your other question, looks like those posts are in Technical Issues part of Answers HQ and that's why it was missed. Myself and EA_HighCommand are only monitoring Reddit and the Bugs and Issues section of Answers HQ (https://answers.ea.com/t5/Bug-Reports/bd-p/star-wars-galaxy-of-heroes-bug-report-en). In that section we responded to all the related threads and while we would love to be able to cover all channels where bug reports are posted, we can't. We do keep an eye out on several other channels (Discord/Facebook) for any new issues, but thus far, everything posted on the other channels that we don't monitor regularly are duplicates of issues already posted on Reddit or Answers HQ.

To summarize, our primary point of focus is Answers HQ Bugs and Issues section (https://answers.ea.com/t5/Bug-Reports/bd-p/star-wars-galaxy-of-heroes-bug-report-en). We'd appreciate if you would post any new issues there.

Thank you and have a great week!

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