Original Post — Direct link

My payouts are constantly awarding me 10-20 ranks lower than what I am when the payout timer expires as seen in the video. How do I have 2 different ship ranks???

This has kept me from receiving 50 Ship Currency AND 50 CRYSTALS every day since May the 4th, and I see no sign of it ever stopping. No info on forums, no info on reddit. I'm completely in the dark.

ALSO (not video'd)

Every ship I've gotten since that date has been unusable in any ship modes. After every battle I get a "contact us / restart" error message.

Why would I unlock new ships if I can't use them? Why would I use the ships I have if my earned rewards are not as high as they ought to be?

Hope everyone jealous of the May 4th make good understands why it was so high...

https://reddit.com/link/nfhsqe/video/tpyn3uzg6xz61/player

https://preview.redd.it/qzt7yxjh6xz61.png?width=640&format=png&auto=webp&s=8f28918d54b6ea60f93ddb1b357d79e6f41556d6

External link →
over 3 years ago - /u/EA_HighCommand - Direct link

Did you maybe drop to rank 60 in the 18 minutes until your payout?

What ships exactly are causing you trouble with the restarts you mentioned?

over 3 years ago - /u/EA_HighCommand - Direct link

Originally posted by hunterobinson96

I tried to show with the video, in arena i'm 44, but at the top i"m 60. the payout awarded me Rank 60, unlikely just a coincedence. also this has happened time and time again. I am sure I did not drop 16 spots in 18 minutes.

the ships I can't use are my Anakin ship and Hyena Bomber.

Aaah gotcha. It is possible to drop 16 ranks in 18 minutes, so a recorded video closer to your payout would be more accurate and helpful (a few seconds before your payout).

We have a look at our logs to see if we can find the issue with the two ships.