Original Post — Direct link
over 4 years ago - /u/EA_HighCommand - Direct link

It appears to be connected to GooglePlay. If you already, cleared the cache, restarted your device, and reinstalled the game you can try to delete the GooglePlay service and reinstall it, to see if that can help to resolve the issue.

over 4 years ago - /u/EA_HighCommand - Direct link

Originally posted by elanitizopix

Thank you for the reply. None of this has worked, unfortunately. Do you have any other suggestions?

Unfortunately we have exhausted all options available to us at this point.