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Anyone knows how can i fix this?

- I have a good connection.
- Have deleted cash and data from the google play store, google play services app, and google play games.
- My router and laptop wifi adapter's drivers are updated.
- have restarted the router.
- have uninstalled/reinstalled bluestacks on my laptop. and the game on my phone as well.
- game isn't open on any of my devices.
- EA has no clue what's going on.


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Emulators are not supported by us, sorry.