[2021] Some players are receiving "You already got this item" when attempting to redeem Google Play Points

DESCRIPTION:

Some players are receiving “You already got this item” when attempting to redeem Google Play Points

REPORT:

https://answers.ea.com/t5/Bug-Reports/google-points-stopped-working-you-already-got-this-item/m-p/10990370/highlight/false#M54038

Ticket # 110619