[2020] "Reload" after switching devices

I play across my iPad and android phone, so am very much used to having to reload the game when switching devices. However, for the past couple of weeks the function seems to be broken. On my phone, the screen simply turns black after pressing reload. On my ipad it sometimes works but usually gets stuck on the artwork screen. Both are resolved by closing the app and re-opening it, but sorta negates the point of a 'Reload' button.

Also, if anyone from CG actually reads this, PLEASE can we get a TB review period.