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I redeemed the 150 points enhancement kit on my PC, yet when I go into the app on my tablet it isn't showing up in the inbox. The energy hasn't been added either.

If I go into the play app on my tablet and try to redeem another, it says "You've already got this item. You'll need to open SWGOH before you can get it again".

So it seems to be waiting for me to collect it, but it's not showing up. It's been about an hour now and previously the rewards were instantaneous. Doing the Restores Purchases command in game has no effect on this either. Anyone else had these problems and if so, was there a solution?

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about 3 years ago - /u/EA_UltraSlide - Direct link

Hi there,

Most of the time you get the kit in game straight away. Occasionally after redeeming Google Play points, it can take some time to receive the kit in game. Unfortunately, this is not something that we can speed up.

We've seen some examples where it's taken 8 or even 16 hours to come through.

Please PM me your ally code and I can look into this further for you.

about 3 years ago - /u/EA_UltraSlide - Direct link

Originally posted by dark_magician07

Hey just to let you know, the kit redeemed itself a few minutes ago!

Thanks for letting me know! If this happens again, feel free to reach out.