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The account is originally a Google play account. I’ve since switched to IOS and trying to come back to the game. And everytime I conned to EA Connect to try to get the account on my mobile device this is the error I’m presented. I’ve opened a ticket and nothing. I still have access and can play Via Bluestacks. But would really like the ability to play on my phone. Any help is MUCH appreciated.

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If it is linked to an EA account can you try to import it via that connection, please? If that doesn't work, feel free to make a post on AHQ. Thanks!