Original Post — Direct link

Apologies if it’s been asked a ton, but I’m currently experiencing an issue where my game is constantly crashing on launch whenever I get to the “checking for updates” point. I’ve uninstalled and reinstalled the game numerous times and gone to the point of factory resetting and trying after that and still had no luck. Was just curious if anyone here knew of a way to fix it? Also, I’m playing on an iPhone 8 Plus if that matters.

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over 4 years ago - /u/EA_HighCommand - Direct link

What device and OS are you playing on? Can you PM me your ally code, so that I can have a look at our logs too?

More troubleshooting steps can be found here: iOS and Android