[2022] Launcher is not working since update around noon today

Hi everyone,

We're looking into this issue. To keep reports as consolidated as possible, I've merged threads and encourage everyone who is experiencing the issue to report their status in this one. I'll check back in here once I have an update.

Jackie

Hi all,

We're still investigating this issue and appreciate the details of the reports coming in. If you are experiencing this issue, please also offer additional details such as specs as that will greatly help us investigate.

Thanks!

Hi everyone,

We are still troubleshooting this issue. The team has asked if DxDiag and/or crash dump files could be provided if possible.

1. Press the [Windows] Key + [R] at the same time.
2. Type in ‘DxDiag’ and press ‘OK’.
   • After this step, you may see DirectX Diagnostic Tool "Do you want to check if your drivers are digitally signed? To check your drivers, Windows might connect to the Internet, but doesn't send personal information about your computer." You will be prompted to select Yes or No. Selecting either should not matter for this case.
3. This will open the DirectX Diagnostic Tool box.
   • Please wait for the progress bar to finish before moving to step 4
4. At the bottom of the box is a ‘Save All information’ button. Press it.
5. This will open a ‘Save As’ box. Please ensure the text file is named ‘DxDiag’.
6. Save this to your desktop.
7. Open the saved file, hit Ctrl+A (select all), and then Ctrl+C (copy).
8. Paste that information at the bottom of your post. Please use code or spoiler tags. If you don’t use these then your DXDiag will fill up the page making it hard to navigate your thread.

Please keep posts to reports of the issue and confirming details. Appreciate your patience!

Hi everyone,

Follow up question specifically for players who were in a working state before the update was rolled out and is now experiencing issues with the launcher.

Did the game crash while you were on the most recent phase of PTS? Even if you were able to get past the launcher, were you able to play on PTS?

Another reminder to please keep your posts related to giving us the info we are requesting.

Thank you

Hi HurrsonSmif,

Can you please clarify? Were you able to play on the most recent PTS?

Hi Mckor,

I am aware of what the current issue is. We are troubleshooting various user cases and I am requesting information from players who were fine before the update and whether or not they were able to play on PTS when it was live. I am not asking if people can connect to PTS now. I am asking about a past experience to help the team gather data to find a solution to a live issue. Please only post if you have relevant information to report in this thread. I would like to keep this thread as clean as possible so we can track all the reports coming in and we can pull necessary info quickly and efficiently.

Hi everyone,

The Alder Lake issue post has been updated. The Launcher Repair link has been updated to fix the issues players were experiencing with Alder Lake and Ryzen. Please follow the steps as they are listed in the linked post.

Thank you for patience as we investigated the reports that came in and tested the fix for it.