JackieKo

JackieKo


Yesterday

Post
    JackieKo on Forums - Thread - Direct
Hi Ludwig_VanCover,

This is awesome, thanks for passing it along! We'll take a look and see what info we can pull from it. VODs are always helpful in figuring out what's happening in the player experience, so thanks again!
Post
    JackieKo on Forums - Thread - Direct
Hi UlaVii/all,

We're currently looking into this and investigating. Right now, we have not been able to repro the issue on our side, so the team is interested in knowing the following information:
  • Do all group members see the same player as dead/in that same state?
  • How did the player/affected player die?
Thanks!

05 Aug

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

Servers are back online and the exploit fix has been deployed. A couple of notes that we wanted to bring to your attention:
  • If a player upgrades their gear at a vendor, their Loadout may show the older item until the upgraded version is equipped.
  • If a player completes Ruins of Nul, they may need to relog in order to receive the Digging Deeper story mission.

Thank you for your patience.

Jackie
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

We have a fix ready to go, however, in order to deploy it, we will need to bring down servers for an estimated time of 15 minutes beginning at 6:15pm CT.

Wil post another update soon.

Jackie


Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

As of the time of this posting, we have taken down the gear upgrade vendors located in the Supply/Stronghold locations on the Fleet and Ossus due to an infinite credit exploit that was reported to us. The team is currently working on a fix for this issue and when we are ready to deploy it, I will update this thread with further info.

I will update this thread on the status of this issue EOD.

Jackie

02 Aug

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

Now that 7.1 is live, we would like to know if anyone is still experiencing issues with this particular fight. While there were changes made to the fight and the environment and very few reports coming in, we were still not able to have a 100% repro of this issue. Hence my follow up post to determine what the player experience is after this update went out.

Only submit a report if you have experienced it AFTER 7.1 has gone live. Please include the following info if submitting a report:
  • What server were you on?
  • What mode did you play in? (Solo-story, Group finder, or a premade group)
  • Where were you on the map when the issue occurred?
  • What were you doing the moment the issued occurred? Jumping? Using an ability?
  • What message did the combat log give when your character died?
  • If you have video of the fight, feel free to PM me a link.
  • While this bug is focused in the Malgus fight, if you expe...
Read more

29 Jul

Post
    JackieKo on Forums - Thread - Direct
Hi all,

The VOD is now available on YouTube, and the recap article has been posted. I've updated the OP so it includes the link to the recap article.

Thank you.
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

Some of the older 7.1 sticky threads will be moving here as I'll be working to consolidate all related threads in the same manner that I did with the 7.0 ones listed here. This list will be stickied alongside newer 7.1 threads. Over time, those threads will be moved here to allow for other posts to be pinned so everything isn't clogging up the first page of General Discussion.

Thanks!

... Read more

28 Jul

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

Just wanted to let you now that the VOD of today's livestream and a recap article will be going up tomorrow. As per usual, the VOD will be uploaded to our YouTube channel and the article will be going up in the News section of the site.

I also wanted to address the comments I saw about the stream itself. It was not pre-recorded, and was indeed being hosted in a stream room! As it was the first in-person stream that's been done in quite a few years, there were a lot of things to work out from a technical standpoint. The space at this current time can only accommodate two lapel mics, and a few monitors for production and broadcast reso... Read more

25 Jul

Post
    JackieKo on Forums - Thread - Direct
Morning everyone,

We will be hosting a 7.1 Livestream on July 28, 1:00 PM CT (6:00 PM UTC) over on our Twitch channel. We'll be going over what's coming in 7.1, and you'll also be hearing from several devs as well. See you soon!

Jackie

19 Jul

Post
    JackieKo on Forums - Thread - Direct
Hey Tolkyyn,

This article is a good resource to use to understand how the server merge impacted characters. That said, I'll send you a PM to discuss the details of your account to protect your privacy.
Post
    JackieKo on Forums - Thread - Direct
Hey casirabit,

Confirming that players' experience reflected in PTS will be what goes live with 7.1. The dailies will unlock after the crit path is completed, so players will need to complete both.

18 Jul

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

I understand that there is a lot to process right now, but I am posting this to remind everyone to be respectful. My colleagues posted here because there is a desire to communicate with the playerbase, and while we do encourage players to speak their mind, I ask that you remember we are human beings. I and the moderation team will not tolerate posts that are made to target, insult, harass or attack a dev or any player in the forums. Please be mindful of the forum guidelines.

Thank you.

05 Jul

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

We will be taking PTS down before EOD today. Thank you to everyone who participated in this last phase of 7.1 PTS. Appreciate the feedback and reports that were submitted. If you still have yet to post or PM any VODs of your experiences with the R-4 bosses, please feel free to send them.

Thanks!

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

A new phase of PTS has been pushed live today. Please see the changelog for all the newest updates/adjustments.

Thanks!

29 Jun

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

A new phase of PTS has been pushed live today. Please see the changelog for all the newest updates/adjustments.

Thanks!
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

Update for the Conquest Achievements issue. Players who earned the Achievement but did not receive it are encouraged to reach out to the Support team so they may be granted the missing Achievement. Please follow the steps below:
  • Send an in-game ticket and clearly indicate Conquest Achievement as the issue
Or
  • Send email to [email protected]
  • Please add "Conquest achievement" to the subject line, and state your Guild and character name.
The info provided will be reviewed by the Support team. Upon confirmation that your character was impacted by this issue, the Support team will grant the Achievement.

Appreciate your patience as we got this sorted.


28 Jun

Post
    JackieKo on Forums - Thread - Direct
Hi all,

I don't have any info to share at this time, but wanted to let you know that the team is aware of this and we're having internal discussions about it.
Post
    JackieKo on Forums - Thread - Direct
Hi! The Nar Shadaa event is not discontinued, so not sure where they received that info. Here to confirm it is coming back this year and there will be some new rewards! We're just finalizing the details on timing, so we'll definitely post an update when we're ready to share that info.

23 Jun

Post
    JackieKo on Forums - Thread - Direct
Hi all,

As the conversation here is becoming unproductive, and veering away from the intended use of the Suggestion Box sub-forums, this thread will be locked. Any attempts to make duplicates of this thread or continuing this in other areas of the forums will be moderated and treated as spam.

Thank you.