JackieKo

JackieKo



Post
    JackieKo on Forums - Thread - Direct

Hi all, 

Happy to announce that we will be hosting the Game Update 7.5 dev stream on May 1st at 1pm CT / 6pm UTC. I know we initially said it would happen in April, but we wanted make sure PTS content was ready for you all before showing it off publicly. 

As always, we will be hosting the stream over on our streaming channel!

See you all next week! 


16 Apr

Comment
    JackieKo on Forums - Thread - Direct

@Master_Neaj Hi there! As suggested earlier in this thread, please reach out to [email protected] with the details of your transfer, so they have the necessary info. Be sure to include your account name. Thanks! 


10 Apr

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone,

We’re extending the cut off date for the 16 free transfers to the Shae Vizla server to 14 April, 2024 11:59pm CT / 15 April, 2024 2:59pm AEST, so players have the whole weekend to process transfers if they have not yet.

As a reminder, Subscribers have until 10 June, 2024 to take advantage of the 50% discount (500 Cartel Coins off!) on transfers to the Shae Vizla server.

Thanks!


08 Apr

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

The Galactic Seasons 6 objectives have been updated. Please see here or the events page to see the updated objectives for April 9 - May 13. DE/FR translations will be coming soon!

Thanks!

Comment
    JackieKo on Forums - Thread - Direct
On 4/6/2024 at 11:40 PM, mcenterbar said:

Hi Jackie,

 

I'm just wondering if we're going to get an update regarding the next month worth of Galactic Season 6 objectives?  https://www.swtor.com/info/news/article/20240311 only covered through this coming Monday and nothing was included in https://www.swtor.com/info/news/article/20240401  Thank you for everything that you do!

Hey there! The next batch of GS objectives wi...

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03 Apr

Comment
    JackieKo on Forums - Thread - Direct

Good morning everyone, 

We will be taking down servers in approximately 15 minutes to deploy Game Update 7.4.1c. Estimated downtime is 3 hours. 

Thanks! 


02 Apr

Comment
    JackieKo on Forums - Thread - Direct

Hello everyone, 

Patch notes for 7.4.1c are now available. You can read them here

Thanks!

Comment
    JackieKo on Forums - Thread - Direct
18 hours ago, Saeten said:

The original post https://www.swtor.com/info/news/article/20240311 has Week 3 as March 26-April 8. This covers 2 weeks, not 1. I'm unsure if they intended two weeks of the same objectives, but I highly doubt it since Week 4 is listed as April 9-15.  @JackieKo Please clarify and correct for us!
...

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29 Mar

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

Heads up that we will be taking the servers offline on April 3, 2024 at 7am CT / 12pm UTC to deploy Game Update 7.4.1c.

Estimated downtime is 3 hours.

A full list of patch notes can be found here on Tuesday, April 2. As usual, I'll be using this thread to post updates. 

Thanks! 

Comment
    JackieKo on Forums - Thread - Direct

Hey everyone,

Team did a little digging and while they could not find anything that would cause the random FP issue holistically, we can confirm that Shrine of Silence is not giving credit toward Socialite 1. This bug will be tracked and fixed in a future update. Thanks!


20 Mar

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

Game Update 7.4.1b will be deploying tomorrow, March 21! Details below: 

  • Time: 7am CT / 12pm UTC
  • Estimated down time: 3 hours

We're working on getting patch notes published here. They will be going up by end of day. 

Thanks!


19 Mar

Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

Please keep an eye on the dev tracker for this issue. Updates concerning this fix can be found here. Thanks! 

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

Wanted to share this update with you all as quickly as possible. Game Update 7.4.1b will be pushed, however, we still anticipate deploying the update this week. As soon as we have more details we can share, we will be updating this thread with all the relevant info. 

This update will include various fixes including:

  • Fitted Armors and Weapons for World Drops and Ancient Armaments are now Bind to Legacy on Equip and have a Vendor Value of 100 credits to allow sale on the GTN and Vendors.
  • Reduced the drop rates of new items in the "Grade 11 Treasure Hunting Lockbox" significantly to better align with previous drop rates.
  • Fixed an issue preventing server transfer for some characters with previously opened lootboxes.

Of course, please refer back to my previous post about what to expect with the fix going in for the issue where some players are unable to get past the key art load...

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18 Mar

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

Following up on the issues some players are having with being unable to get past the key art loading screen. 

Appreciate everyone who sent in a DxDiag file as requested. The team believes that a fix has been identified, and will be included in 7.4.1b which we are expecting to be deployed this week. 

There are a few important notes that we want to be very clear about: 

  • The team believes that a fix has been identified, however, we have not been able to 100% reproduce this issue. 
  • Should this fix not work when 7.4.1b goes live, we will again work with impacted players to identify what the root cause could be. 
  • In the event that impacted players are able to log into the game when 7.4.1b goes live, we will work on compensating said players for lost game time. 

We are currently targeting March 20th to roll out 7.4.1b. When I have more informatio...

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15 Mar

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

I know we’re coming up on the weekend, so I wanted to update this thread with what’s happening regarding this issue. 

First, thanks to everyone who is supplying info for us and answering the questions the team has. It’s helpful in their investigation into this issue. 

Second, a fix has not been determined as of now, however, please know that this is a priority for the team. 

Third, the team has requested that DxDiag files be sent to [email protected]. Please only send in files if you are impacted by the issue of not being able to get past the loading screen. And be sure to include your account name! 

If the team needs additional info, I will update this thread again. 

Lastly, we understand that the players impacted by this problem have not been able to get into the game since 7.4.1 went out, and we are work...

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Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

I know we’re coming up on the weekend, so I wanted to update this thread with what’s happening regarding this issue. 

First, thanks to everyone who is supplying info for us and answering the questions the team has. It’s helpful in their investigation into this issue. 

Second, a fix has not been determined as of now, however, please know that this is a priority for the team. 

Third, the team has requested that DxDiag files be sent to [email protected]. Please only send in files if you are impacted by the issue of not being able to get past the loading screen. And be sure to include your account name! 

If the team needs additional info, I will update this thread again. 

Lastly, we understand that the players impacted by this problem have not been able to get into the game since 7.4.1 went out, and we are work...

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Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

There’s been conversations surrounding the removal of Timer Achievements that are tied to Master Mode (MM) Operations, and we wanted to give you all a glimpse of what led us to this change and what’s happening behind the scenes now. We typically do not openly talk about exploits, however, this is a unique situation and we wanted to add more context to what transpired. 

In short, there was an Operations bug that was being exploited that allowed players to clear Story Mode level Ops under the guise of playing in Master Mode and earning MM rewards. At the time the bug existed, players that joined a group readying for a Master Mode run could leave the group, reset their phase as Story Mode, rejoin the group, and the entire instance the group was in would be set for Story Mode. The instance, however, would still look like the group was in Master Mode. Thus it was possible for a group to run a Story Mode Op and receive Master Mode rewards upon co...

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Comment
    JackieKo on Forums - Thread - Direct
17 hours ago, JackieKo said:

Hi all, 

I've asked for players to answer some questions the team is asking regarding this issue here in this thread. We'll be keeping an eye on responses. 

Hi everyone, 

Thanks to all who are providing info the team needs to investigate this issue further. There is a follow up troublshooting step they would li...

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14 Mar

Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

I've asked for players to answer some questions the team is asking regarding this issue here in this thread. We'll be keeping an eye on responses.