JackieKo

JackieKo



17 Dec

Comment
    JackieKo on Forums - Thread - Direct

Good morning everyone, 

We will be taking down servers in approximately 15 minutes to deploy Game Update 7.6b. 

Thanks! 


16 Dec

Post
    JackieKo on Forums - Thread - Direct

Hello everyone!

We will be taking servers down December 17th to deploy Game Update 7.6b!

  • Time: 7am CT / 1pm UTC
  • Estimated downtime: 2 hours

Patch notes: 

  • Fixed an issue that caused the pillars and their shadows to appear invisible in the Soa encounter in the Eternity Vault Operation.
  • First of Many and First Among Veteran titles, Kai Zykken’s MK-85 Log Mount will now be granted to players who completed these Achievements on the Public Test Server upon next log in. 
  • The Stronghold Conquest Bonus is now calculated properly. More details can be found ...
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Comment
    JackieKo on Forums - Thread - Direct

Hey everyone, 

The fix for the Stronghold Conquest Bonus issue will be going out in Game Update 7.6b. I do want to provide some background into this particular issue as the “reverting a change” I referred to last week means that a previous bug will be reintroduced once the change goes live with 7.6b. 

The first bug we were aiming to fix was the Stronghold Conquest Bonus not applying to the Daily Log In Rewards. When that fix went out with 7.6, that caused the issue that we’re seeing reported in this thread. 

With 7.6b, we are rolling back that initial fix which will correct the Stronghold Conquest Bonus % being granted, but players will see the Daily Log In bug happen again. A fix for that will be coming in a future patch. 

All that said, 7.6b will be coming tomorrow morning

Thanks!
 


13 Dec

Comment
    JackieKo on Forums - Thread - Direct

Hey everyone, 

Popping in here for a quick update. The team reverted a change that is believed to be the cause of this particular issue, and that will be coming in a patch that we will be deploying early next week. This patch will contain a few other bug fixes which I will confirm once details are solidified. More details to come on Monday. Appreciate your patience! 

Comment
    JackieKo on Forums - Thread - Direct

Hey everyone,

The PayPal issue has been resolved. If you are a player who has made multiple purchases due to the PayPal error message, please reach out to [email protected] to request a refund. Be sure to include your account name and use the email address that is associated with your account.

Thanks!

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We're seeing reports of some players seeing a PayPal transaction error message when making a purchase and if they re-purchase the item, they are charged again. 

If you see an error message from PayPal, do not make that purchase again. Please wait to ensure you received the item(s) you bought first. 

I will update this thread when I have more info on a resolution. 

Thanks!

Comment
    JackieKo on Forums - Thread - Direct

Good morning everyone, 

Posting a reminder that the 50% off Collections Unlock sale has started today and will run until January 7, 2025. 

Thanks! 


12 Dec

Comment
    JackieKo on Forums - Thread - Direct

Hey everyone! 

Just posted an update regarding this issue. The fix in 7.6a only fixed the issue for some players, so we're investigating further. If you are one of the players who is impacted by this issue, can you please also report the following: 

  • List the Strongholds in your possession
  • Confirm how many expansions you have unlocked for each

We are especially interested in impacted characters who have the Mek-Sha and Fleet Apartment Strongholds.

Thanks! 

Comment
    JackieKo on Forums - Thread - Direct

Hey everyone!

Following up on 7.6a fixes that went out this morning. The Stronghold Conquest Bonus fix did not apply to all characters, so we are investigating this issue further. If you are a player who is impacted by this issue, can you please use this thread to report the following: 

  • List the Strongholds in your possession
  • Confirm how many expansions you have unlocked for each
  • We are especially interested in impacted characters who have the Mek-Sha and Fleet Apartment Strongholds

Additionally, we are instigating an issue with the invisible pillars in the Eternity Vault Encounter for Veteran Mode. This will be added to the Known Issue list. 

Wil keep you all updated a...

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Comment
    JackieKo on Forums - Thread - Direct
18 hours ago, inserviulo said:

I'm afraid I don't know if this is the proper way to report bugs, but as it seems the most direct way I'll post this

Long Story short I noticed that every Lightsaber user that appears in a cutscene has a Yellow Lightsaber instead of its proper color (And if you fight the NPC in question it uses a yellow saber too, it seems)

Like this Sith woman who had a red saber outside the scene but in it she has a yellow one (This happened with Revan too on The Forge Imperial Flashpoint)

If its of any use, I've noticed this as a Imperial Agent, only after the update as I fighted the Chapter 1 boss who had his proper blade color

Didn't check in other characters or classes

...

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Comment
    JackieKo on Forums - Thread - Direct

Morning everyone, 

We will be taking down servers today, December 12, around 10 am CT / 3pm UTC to deploy Game Update 7.6a.

Estimated downtime will be 2 hours. 

Patch notes are here (or you can read them in the post above. 

Thanks!


11 Dec

Comment
    JackieKo on Forums - Thread - Direct

Hey everyone, 

We're looking to get another patch out sometime tomorrow to fix various bugs, some of which are blocking points of progression for players. Below are the patch notes for 7.6a. 

General 

  • Tier 11 items can now be Deconstructed as intended. 
  • The Stronghold Conquest Bonus is now calculated properly.  
  • Black hair no longer appears green or has a green tint when being viewed by other characters. 

Achievements 

  • Defeating the Propagator Core XR-53 in Story and Veteran Modes will now grant Achievements as intended. 

Dynamic Encounters

  • [Hoth Dynamic Encounter: Pirate Problem] The boss now spawns properly allowing multiple players to complete the encounter. 

Missions

  • [Agent Storyline: High Society] Players can now click on ...
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Comment
    JackieKo on Forums - Thread - Direct
5 hours ago, Raylornt said:

Just curious what we can expect, I didnt even realize until I read a Vulkk post today because I had just assumed it would account for the latest mac OS but in the description 

  • M-Series Chipset Mac: M1, M2, etc…
  • Latest MacOS Sonoma, 14.* - Any other MacOS version will not work during this test.

A lot of us I would assume or at least I have have updated to the latest OS which is Sequoia 15 so does that fall under "latest mac os" which would participate with the beta or no because its not on the older Sonoma, also for reference I have a m3 mac. 

 

Anyways thank you for the clarification and hoping for more news soon 🫶

 

Hey there, 

I checked with the team, and they said that Sequoia 15 falls under latest Mac OS t...

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Post
    JackieKo on Forums - Thread - Direct

General 

  • Several jukeboxes are floating or clipping with other Cantina assets. 
  • Two Holo Dancers from the Republic Jukebox are missing textures. 
  • A taxi is missing on the Imperial and Republic Station areas on Ilum. 
  • Players cannot interact with the Jukebox in the Slippery Slopes Cantina. 
  • Companions are not automatically resummoned after the player returns from a polymorph state. 
  • There are floating turrets seen across various planets. 
  • The Missions for the following Operations appear in purple text (instead of yellow) in the Mission Tracker: 
    • The Nature of Progress
    • R4-Anomaly  

Items 

  • Kai Zykken’s MK-85 Log Mount, the First of Many, and First Among Veteran PTS titles are not being granted upon log in to players who completed the achievement...
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10 Dec

Comment
    JackieKo on Forums - Thread - Direct

Hey everyone, 

We will be publishing a known issues list shortly, but wanted to call out a few things ahead of time as we are seeing reports about them: 

  • Kai Zykken’s MK-85 Log Mount, the First of Many, and First Among Veteran PTS titles are not being granted upon log in to players who completed the achievements during PTS. 
  • Tier 11 items cannot be deconstructed.
  • The mission to defeat The Propagator Core XR-53 only completes for four players within a group.
  • Relentless Replication is missing from the Epic Enemies Achievement category.
  • The incorrect Stronghold Bonus is being applied for some characters. 

I'll publish the full list in the Bug Report sub-forum soon! 

Comment
    JackieKo on Forums - Thread - Direct

Hello everyone! 

Servers are now up! Thank you for your patience! 

Comment
    JackieKo on Forums - Thread - Direct

Good morning everyone, 

We will be taking down servers to deploy Game  Update 7.6 in approximately 15 minutes. I'll update this thread as needed. 

Thanks!

 


09 Dec

Comment
    JackieKo on Forums - Thread - Direct

Hey everyone, 

7.6 patch notes are now live. You can read them here

A few call outs: 

  • The Dynamic Encounters PTS incentives will be granted at 7.6 launch, however, the XR-53 PTS title incentives will be granted in a future update. 
  • Due to the modernized assets that will be going into 7.6, players should expect a larger download for this patch. 
  • The DE translation for the following patch notes are missing and will be added tomorrow. 
    • Fixed an issue that caused faint texture lines to appear on light terrain areas on Ilum.
    • The following changes have been made regarding GTN messages:
      • GTN messages will expire in 14 days (down from 30),...
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06 Dec

Comment
    JackieKo on Forums - Thread - Direct

Hi all,

I know you've all been eager to read a follow up from PTS regarding the character modernization. That's still being worked on as we need additional info from various teams. We will be making the follow up post on Monday, however, what I can say now is that there were additional adjustments made between the last iteration of PTS and what will be seen live, so what was seen on PTS is not set in stone. But we will follow up with more details on Monday!

Comment
    JackieKo on Forums - Thread - Direct

Hey all,

Wanted to pop in here real quick to add some context to this! we regularly audit and adjust CC prices across all CM items. If it is something that is categorical or limited time, like a sale, that is communicated. But outside of those situations it can be pretty frequent with both price increases and decreases and would be rather difficult to communicate in a way that is effective or digestible.

For the Appearance Designer pricing specifically, I double checked and this is not a recent change. It was part of a pricing adjustment that happened 8 months ago, in April. It has no correlation at all to the character modernization happening in 7.6.

To my first point though, when there are category and limited time pricing adjustments like sales to communicate, we will. As I stated in my ...

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