[2022] Empty server list

Hi all,

In an effort to help troubleshoot this issue, can impacted players please confirm if they used the Launcher Repair Utility Tool from this post?

Hi all,

We're still troubleshooting this issue and keeping an eye on this thread. When we have an update that we can share or more questions to ask, I will be posting here again.

Hi all,

We're continuing to investigate. I have some follow up questions from the team. Can you please provide/answer the following:

• Launcher logs. This is the location of the launcher logs: Star Wars - The Old Republic\logs
• Client logs. This is the location the client logs: Star Wars - The Old Republic\swtor\retailclient\swtor\logs
• What AV and firewall are you using? Was a clean boot tested?
• Are you using Steam or the website launcher?

Please respond with answers to the above questions. We want to gather information as efficiently as we can.

Hi everyone,

The source of the issue has been identified and a fix has been created for it. However, we will not be able to deploy it until the next game patch. As such, players who are impacted by this issue, read the below carefully.

• Please reach out to [email protected]
• Add "Ryzen issue" to your subject line
• Provide your account name
• Confirm that you are not seeing anything on the server list
• Confirm what hardware you are using

They will then verify the state of your account to confirm you are a player who is impacted. Compensation will be issued to you to make up for the days you have been unable to play once the fix has been deployed.

Thank you

Hi all,

I'm waiting on info to finalize details on when the next patch will be as there will be a number of fixes going into including the Ryzen fix. When I have that info, we will be communicating that to the wider playerbase. I understand that this issue is preventing you from playing the game. To reiterate, if you have not yet, please follow these steps outlined here, so that the appropriate team can track, confirm the state of your account, and issue compensation for time lost when the fix is deployed.

Hi everyone,

We just opened up PTS and it contains a number of fixes that are intended to be pushed out with the next patch I reference in this post. One of the fixes is for the Ryzen issue you are experiencing. Can you confirm if you are able to access PTS? You should be able to see the PTS server. If you are or not, please update this thread with a report.

Thank you,
Jackie

Hi all,

With 7.0.1 now live, Support will be responding to players who initially reached out about the empty server list issue. Expect to hear from them soon if you have not already.

Thanks for your patience!

Hi Catalan,

We haven't received any other reports, so can you confirm the following?

• That you've run the repair tool.
• If so, and you are still seeing this issue, can you list out your HW settings? If you would rather PM me, you're free to do so.