[2023] SWTOR.com Account Page Updates

Hey everyone,

We’re making some site upgrades to the account pages on swtor.com starting tomorrow (December 14th) morning. These changes will improve both the ease of use for players on the front end and streamline processes on the backend that will allow for us to build further upon our modernization efforts.

The rollout will begin at 9am CT / 3pm UTC and we are estimating that it will take roughly 3 hours. While the swtor.com site will not be taken down, there may be instances where pages may error out. If you run into said errors, please wait at least 10 minutes before reloading the page again. This rollout will not impact any of the game’s servers.

Below is a list of known issues that are being tracked by the web team.

• Using the browser back button can break the page, displaying a screen-wide loading bar.
• Clicking on the SWTOR logo in the top left of the page switches language to English.
• Players who attempt to create an account with a name that is already taken will see a generic error message as opposed to a message stating the account name is already used.
• Players who are using desktop browsers with a resolution of 1920x1080 may see issues with the key art background being cut off.
• The character transfer history pop up window can be difficult to read due to its transparent background allowing players to see the page behind it.
• Various minor layout issues with small mobile sizes
• Various minor layout issues with translation strings being larger than expected.

As usual, when the rollout is complete, I will unlock this thread and leave it open in case there are issues that players need to report.

Thanks all!

Hello everyone, 

Update regarding the account page upgrades. We will need to extend the timeline on the rollout of these upgrades which will impact log ins for a period of time. The forums will still be available for players who were logged in prior to 9am CT, however, it will be in read-only for anyone logged out. This does not impact your game account at all. I will post another update regarding the rollout timeline when I have more info. 

Thanks!

Hi everyone, 

The account pages have been updated and all web pages should now be available as normal. We did discover that players who are locked out of their accounts may not be able to reset their passwords, so we are actively working on a fix. I'll keep this thread updated with more info as I get it. 

Thanks!