Hi all,
This bug has been on our radar since we mentioned it on the known issues list. We are still investigating it especially with the reports of the workaround not working for every player. I'll update this thread when I have more info. I just wanted to chime in here to let you all know that we are actively looking into the edge cases we are seeing.
16 hours ago, TrixxieTriss said:Thanks for responding @JackieKo, it’s appreciated. But what am I meant to do in the meantime 🤷🏻♀️.
I specifically resubbed to play the story & I’ve not been able to. I basically flushed $20au down the drain.
The monthly renewal is due next week I think. Im obviously not going to want to flush another $20.Is there a time frame on a fix? It’s already been close to 11 months for this game breaking bug.
Can BioWare offer a free sub or other incentive till the issue is fixed?
Trixxie, I'll reach out to you privately as I need more information from you.
For everyone else in the thread and anyone else who may be following along, if the workarounds are not working for you, please create an in-game ticket and reach out to support for further assistance for this specific bug. In the event you are not able to create an in-game ticket, you may reach out via [email protected] however you MUST include your account name in your inquiry.
In terms of time frame on a fix, I do not currently have that info outside of it will be coming in a future patch. I will update this thread when I know more.
Thanks, all.
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