[2023] 11 Years in and SWTOR still has the WOAT Customer Service for any subscription service game I've ever played.....

2 hours ago, DarthNillard said:

1) Broken launcher. 

Have you provided the host.developer.log file C:\Users\YourUserName\AppData\Local\BioWare\Star Wars - The Old Republic Launcher\ on Windows to the support team? We have been encouraging anyone who is experiencing issues with the new launcher to follow that support step so we can see what's happening with your launcher. This also sounds like a very unique situation, so I recommend sending that file to [email protected]. Be sure to include your account name and title the email "Issue with new launcher" or something similar. 

18 minutes ago, DarthNillard said:

Support didn't request that I sent any files.  They asked me to uninstall/reinstall the game (which I had already done, but also did again to no avail), and then to try steam, before telling me to just wait until there's a new patch.  I would be happy to provide them files if requested.

Consider me reaching out the request from the team to send the file. We will need that in order to determine what is causing your issue. 

1 hour ago, SteveTheCynic said:

Have you looked in Task Manager to see if it is *really* downloading?  I ask this because the launcher *says* it is downloading when in fact it is just verifying the files.  If it finds an actually damaged file, then (and only then) will it download actual game data.

@JackieKo Please, please, please, please (with several hundred cherries on top), give this feedback to the people responsible for the launcher: if the launcher is just verifying files, it should not say that it is downloading files.  When it finds a broken file and wants to replace it with a fresh download, then (and only then) it should say that it is downloading, until it has finished fixing the broken file(s), at which point it should switch back to saying that it is verifying.

It's been passed along and is on their radar.