[2023] Game Update 7.4 "Chains in the Dark" Updates

Good morning, everyone!

I'm going to be using this thread to post updates regarding today's maintenance. We will be taking down servers in approximately 15 minutes to deploy Game Update 7.4. Estimated downtime: 3 hours. 

Hello again!

Game Update 7.4 is now live! I will be unlocking this thread, so any reports and/or feedback about the update can be posted here. 

Thanks for your patience! Enjoy the new update  

59 minutes ago, Ramell said:

Big issue: I can't seem to get the Hyde and Zeek quests for 340 gear components, just the conversation where they tell me to wait for them to have new stuff. I have completed all previous quests on all my level 80 characters.

 

Others in the game have mentioned the same issue, no H&Z missions on characters that have completed all previous ones.

Team is investigating! Thanks for the report. 

 

1 hour ago, Trebor-droffig said:

as ALWAYS happens.. my game is not working its hanging up on the first screen (the new one)..every single time their is an update i can't get back into the damn game

Can you please give more details on your experience/what you are seeing? Is the button grayed out? Is the patch showing it's downloading? Are you using the SWTOR launch or using Steam? Is it possible that your AV is blocking the game? It would be helpful to know these types of details. Thanks! 

12 minutes ago, chaelinsthighs said:

The new graphics settings look fine solo, but if you're in a group of more than 5 or so people, the game is unplayable. Our guild on Star Forge just tried to do a rampage/world boss run, and it was impossible. The game froze and stuttered non stop, and every single person's game crashed at least 4 times in 15 minutes. I don't think the new graphics settings can handle big groups-- I definitely think thats something yall need to look into ASAP

I forwarded this to the team to look into. Thanks for reporting this. All the details are very helpful! If we need more info, I'll send you a PM. 

1 hour ago, LittleEwina said:

Hey so I'm currently doing the Port Nowhere mission on my lethality operative and I noticed that the Toxic Haze green cloud doesn't appear anymore. My op throw the thing on the ground and there's nothing that visually appear after that. Also lots of clippings in the cinematic when Rikan, his sister are talking with one poor lone mando that just get walked through like he is a ghost.

Update: I can't see any holocom conversation, as in if someone hold the com nothing appear above, and if I answer a call I see no one speaking though I do hear what they say.

Hey there! Can you run the repair tool and see if that fixes your issue? 

@Melaras @Trebor-droffig

If you have not already, please send in your launch logs to [email protected]. They can usually be found on this path: C:\Users\YOURUSERNAME\AppData\LocalLow\BioWare\Star Wars - The Old Republic Launcher

Please be sure to include your SWTOR account name. 

Hi everyone, 

Posted some details about Game Update 7.4a which covers fixes for a lot of the issues being brought up in this thread. Please read the full details here. 

Thanks!

5 minutes ago, HanniShindeiru said:

@JackieKo 7.4a doesnt seems fix my  freezing issues on the first screen loading to character selection or server menu list thing , i can't do anything and i was do repair as well , nothing fixed it , i am pretty much needed the issues to be fixed , the crash of memory usage is been fixed but i can't still playing the game , after 7.4 doesn't seems like me to be playable the swtor , i guess if it my last time play swtor because 7.3 was fine until 7.4 & 7.4a doesnt fix it , i hope this can be priority to be fix because maybe not only me has this issues but the others guy who might think to stop play as well , i am wasted all my time playing SWTOR now the game has issues... , how i am not sad with this been happening in this patch than 7.3 , and i should leave my guildies member do their thing alone without me , hopefully it will be listened cuz i need a fix ASAP for it , thank you .

@HanniShindeiruHi there, I sent you a PM yesterday with instructions to send your launcher logs to the support team so they can take a look at what's happening. Please follow those instructions, so the team can see if they are able to troubleshoot what the issue is. Thanks! 

Hi all, 

I'm talking to a few people on my team to see if there's any info I can share back with you all to determine what the issue is with the freezing screens/unable to log into the game. I am asking that further comments only come from players who are directly impacted by this specific issue so we can track the conversation. If conversation continues to derail, I will have to lock the thread and open it back up when I have an update for everyone who is experiencing this issue. Thanks for your understanding! 

17 minutes ago, CadeStive said:

@JackieKo It's not been solved, memory leak is still going on. @TrixxieTriss is head on the nail with it. You legit have to restart the client to help the issue.

I'll forward to the team! 

@CadeStive @TrixxieTriss

The team needs more info!

• When do you see the memory climbing?  Is it at character select, or open world, PvP, Ops, etc...?
  • Do you see it all the time or just with certain areas and activities?
• Anything that can help us reproduce your exact experience would be helpful.

Good morning, 

We're still looking into the freezing screen issue. But we do need confirmation on one thing. 
 

@Melaras @HanniShindeiru Can you confirm that SWTOR is on the allowlist for you anti-virus/firewall? 

Hi again, 

Currently, we are tracking two issues:

• Freezing loading screen
• Memory leak in certain parts of the game.

The team is asking for more information which I will detail below. I am asking for responses from only players who are impacted by these issues and can provide the answers we need in order to troubleshoot further.

For players who are experience the freezing screen issue: 

• Does your application become unresponsive and you crash or does the loading screen just sit there forever? 
• Does using control + U twice close the loading screen and allow you to play the game?

For players who are experiencing a memory leak: 

• Does this happen for all your characters? 
  • If only specific ones, which characters? 
• Does this happen on every server? 
  • If only specific ones, which server(s)? 

Again, if you are not a player experiencing the above issues, please give impacted players the space to provide the info we need. 

Thanks! 
 

Just now, HanniShindeiru said:

Does your application become unresponsive and you crash or does the loading screen just sit there forever?  = yes its forever freezed like that 

Does using control + U twice close the loading screen and allow you to play the game? = i am never tried ctrl+u but i do minimized the game by shift+enter to make it windowed but still freezed

Please use control +U and let us know what happens. Thanks! 

14 minutes ago, Melaras said:

Hi Jackie.

No, it does not crash and it's not unresponsive according to the task manager. The cog turns for a few seconds, then it stops and the loading screen just sits there forever. I've just tried the ctrl+U trick but it does not appear to be making any difference whatsoever.

Can you confirm exactly what screen you're referring to when you say "loading screen". Is it that you can't get past the 7.4 key art screen or after you select a character to get into the game? You can also provide an image either here or sending me a PM. 

@HanniShindeiru if you could also answer the above, that would be helpful as well. 

2 hours ago, JackieKo said:

Hi again, 

Currently, we are tracking two issues:

• Freezing loading screen
• Memory leak in certain parts of the game.

The team is asking for more information which I will detail below. I am asking for responses from only players who are impacted by these issues and can provide the answers we need in order to troubleshoot further.

For players who are experience the freezing screen issue: 

• Does your application become unresponsive and you crash or does the loading screen just sit there forever? 
• Does using control + U twice close the loading screen and allow you to play the game?

For players who are experiencing a memory leak: 

• Does this happen for all your characters? 
  • If only specific ones, which characters? 
• Does this happen on every server? 
  • If only specific ones, which server(s)? 

Again, if you are not a player experiencing the above issues, please give impacted players the space to provide the info we need. 

Thanks! 
 

Following up on the freezing loading screen issue. For any players who have NOT sent in the following log files to support, we are asking you to supply them if possible. 

These logs are typically stored on the following paths, but you'll find them wherever you installed the game. Please send the following log files to [email protected]. Be sure to include your account name and confirm if you are using the SWTOR launcher or Steam. 

If you use the SWTOR launcher:

• Patcher log - C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\logs
• Client log- C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor\retailclient\swtor\logs

If you use Steam:

• Patcher log - C:\Program Files (x86)\Steam\steamapps\common\Star Wars - The Old Republic\logs
• Client log- C:\Program Files (x86)\Steam\steamapps\common\Star Wars - The Old Republic\swtor\retailclient\swtor\logs

Thanks!

2 hours ago, JackieKo said:

Following up on the freezing loading screen issue. For any players who have NOT sent in the following log files to support, we are asking you to supply them if possible. 

These logs are typically stored on the following paths, but you'll find them wherever you installed the game. Please send the following log files to [email protected]. Be sure to include your account name and confirm if you are using the SWTOR launcher or Steam. 

If you use the SWTOR launcher:

• Patcher log - C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\logs
• Client log- C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor\retailclient\swtor\logs

If you use Steam:

• Patcher log - C:\Program Files (x86)\Steam\steamapps\common\Star Wars - The Old Republic\logs
• Client log- C:\Program Files (x86)\Steam\steamapps\common\Star Wars - The Old Republic\swtor\retailclient\swtor\logs

Thanks!

Hi everyone,

Follow up from the team regarding the freezing screen issue. We're still investigating and would love to know the following:
If the game is NOT currently running, please go to the following locations:

• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStatic
• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStream

Please answer the following:

• Do you see these files?
• Are they read-only?
• When you delete the files (it's safe to do so!), what happens when you run the game? Does deleting these files change what happens when you run the game?

Good morning, everyone, 

The team is needing more information from players who are impacted by the freezing screen issue and have requested the following: 

• A Dxdiag report
  • Steps can be found here
• The client _settings.ini file
  • Can usually be found in here: C:\Users\\AppData\Local\SWTOR\swtor\settings

If you are a player who is impacted by this issue, please send the above to [email protected]. 

Thanks!

@TrixxieTriss The team needs some additional info regarding the memory leak issue you're experiencing. We are still investigating and trying to repro the issue. Regarding the character you are using that runs into this issue, can you PM (if if you're fine posting here, feel free) the character loadout and the outfits pieces your character is currently wearing? 

On 12/7/2023 at 2:29 PM, JackieKo said:

Hi everyone,

Follow up from the team regarding the freezing screen issue. We're still investigating and would love to know the following:
If the game is NOT currently running, please go to the following locations:

• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStatic
• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStream

Please answer the following:

• Do you see these files?
• Are they read-only?
• When you delete the files (it's safe to do so!), what happens when you run the game? Does deleting these files change what happens when you run the game?

Good morning, everyone, 

Following up on the freezing screen issue. First, thank you to everyone who submitted the DxDiag and client_settings_ini files.

Second, below are potential workarounds for this issue. 

• Delete the DiskcacheStatic and DiskCacheStream files if they are found in the following paths: 
  • C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStatic
  • C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStream
• With the game closed/not running, RENAME the client settings ini file to client_settings_broken.ini. This can be found here:
  •  C:\Users\\AppData\Local\SWTOR\swtor\settings

To reiterate, these are potential workarounds as they have worked for some players, but not all. We are still investigating and trying to repro this issue. The team is asking for the following information relevant to the SECOND bullet point. Please read through the following breakdown fully. 

If you are currently experiencing the frozen loading screen issue and you RENAME (not delete) the client settings ini file, run the game and if it works, we are requesting that you submit the following to [email protected] 

• The original Client_settings.ini file
• Client_settings_broken.ini file (this is the one you renamed)
• And a DXDiag report (please only send in a recently run file)

The team needs would like to see a before and after comparison of the ini files hence the instruction to rename the file first.  

When you submit the files, please be sure to include your SWTOR account name. 

Thanks all! 

2 minutes ago, Nee-Elder said:

Jackie , just making sure here since a few guildmates were asking me:  That ^ NEW email address  is  only for  frozen loading screen related issues , whereas the prior  [email protected]   email address still exists for all OTHER  game related issues too , correct?

Or has the newer  [email protected]  replaced the other  prior email address now?

p.s.  i hope you received my forum PM i sent the other day?  --

The former is correct. I am asking players to use the community support email for this specific issue. But [email protected] should continue to be used for all other game related issues. 

1 hour ago, HanniShindeiru said:

@JackieKo idid the step you say to rename the client_settings.ini to client_settings_broken.ini and it still freezed yet.

And just confirming, did you also see files in  

• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStatic
• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStream

and delete them? Or were there no files in those locations to begin with?