[2023] Help - Unable to close 'Recent Update' message to press Play at Launcher

Hi there, 

The team will be investigating this as it is rather odd behavior. If we need more info, I'll reach back out! 

Hi all, 

Just wanted to update this thread and say that we're tracking this issue. Please be sure to read this post and feel free to post in this thread with any updates! 

Hi again, 

For players who are seeing a cropped resolution with the launcher, can you please adjust the scale setting in the following field under the Display settings?  We are determining whether this field is impacting your experience. If this does work for you, please let us know what percentage you set. Thanks! 

On 6/2/2023 at 7:07 AM, Eluthan said:

Hi GM! Tried to get into the game today and this “recent update” not going away after clicking x or close is happening. The Windows 8 compatibility thing worked. Good day!

Windows 11 

Aorus 15X ASF / with 4070 / I9 processor

 

On 6/19/2023 at 5:00 PM, Eluthan said:

Hi again, this thing keeps happening once more today! It has not been fixed. Good day!

Hi there, 

Can you confirm if the compatibility mode setting was reverted or remains unchanged from what you set it to a couple weeks ago? 

 

For everyone who may be reading this thread and impacted by the system alert, can you please confirm if you have gone through these troubleshooting steps? If the launcher issue persists, please confirm what launcher version you are running. 

Thank you

@BNorther @Aparenga Can you please confirm that the compatibility mode settings in the troubleshooting post didn't work? 

 

@Eluthan Thank you for confirming that it reverts for you. That's helpful to know. I'll pass along the feedback to the team. 

On 5/10/2023 at 4:45 PM, Foxfirerose said:

I have the same problem.  Changed compatibility mode on the client AND on the launcher, and that fixed it.  At least temporarily......everytime I log out and try to log back in, I have to do the compatibility change to windows 8 again.  It doesn't save the setting for some reason.  At least I can play, but having to do the fix every single time is still pretty annoying.  I am running on Windows 11 Pro btw.

The setting should stay if you change them after you open the launcher. Can you test the following? 

• Open the launcher
• Set compatibility mode on the browser
• Close the Launcher
• Open it again
• Confirm if the settings remained to what you set them as or if they were reverted 

@Eluthan Can you also test the above? 

3 minutes ago, Beckwith said:

@JackieKoIt does NOT stick, it resets and turns off "Run In Compantibility".

Can you please confirm that you followed all of these steps? 

• Open the launcher
• Set compatibility mode on the browser
• Close the Launcher
• Open it again
• Confirm if the settings remained to what you set them as or if they were reverted 

I know this sounds like a tedious process but just like with any bug report, I need confirmation on every single step that was taken/detail that contributes to this issue in order for us to be able to understand your experience. 

2 minutes ago, Beckwith said:

@JackieKoI opened my swtor file and looked for swtor.exe and it was no where to be found. I turned off compatibility and i was able to download again and get in game but the version was wrong. Then the swtor.exe file showed up. So, I turned the launcher.exe and the swtor.exe to cmpatibility and it loaded the game, but I still get wrong version.

Please send your host log file to support if you have not yet. You can send an email to [email protected] with 1) your account name and 2) the file located here C:\Users\YOUR_USERNAME\AppData\LocalLow\BioWare\Star Wars - The Old Republic Launcher

Hi all, current update for this issue can be found here. Essentially, we're working with the network providers to determine the root of the issue as it seems that the new updates. It is also highly possible that this is a CDN caching issue and it correlates to a player's ISP as we have seen players get back into a good state over time.
 

@Beckwith I'll send you a PM as it sounds like you're experiencing a different issue. 

11 hours ago, Rotatorcuffs said:

Yes, I am aware of this post. However, that post seems to suggest that the Dev team was also working on their own fix to the launcher itself. I am wondering if that fix is still a work in progress or if perhaps that's no longer necessary and happening with the recent update from the network provider. The error message may be gone but I am wondering if the bug is indeed 100% fixed, as I don't want to invest too much into playing if for some reason it interferes with the progress I make in game.

An update and some clarity on the issue would be much appreciated. Thanks @JackieKo

Hi there!
Our fix is still being reviewed and tested! The fix that was pushed out from the network provider did indeed resolve the game mismatch issue. What we are currently testing for the launcher itself is to ensure that this error does not happen again. Of course, if there are any issues or blockers you run into, please feel free to report them here or in the AHQ forums.

Thanks!