[2020] Forums Feedback

Hello everyone, hope youre all having a happy Friday. For those who may not know, Im Jackie, and I just recently joined the community team here!

The reason I am making this post is to get a feel for what parts of the forums I can help improve, check in on, etc So I am asking for your feedback and guidance on that. I do already have a small list based off of what I saw in my intro post. That includes:

Updating stickies/older posts
Being more active in general
Giving the PVP side of the forums some love

Feel free to leave links here of threads I can check out as well! Lastly, please give me details. If you say the forums need help, I need to know additional info as to what you mean by that statement.

I will ask for your understanding in that these types of environment changes do not happen overnight, but part of my job is to understand community sentiment and help the community thrive as a whole. That takes time.

To reiterate, this post is focused on feedback regarding the forums. As always, please keep feedback as constructive as possible. I love good vibes! Looking forward to getting to know you all!

Thanks for the feedback, everyone! I cant respond to every single one or else the dev tracker will be spammed way too much, but I wanted to acknowledge that I am constantly checking this thread, and making note of your replies. There are a couple I want to directly respond to which you will see below.

I like process because in general, it works. (Of course, if it doesn't then you work to improve it). A good example of this is I cannot take solo credit for this bug being fixed because you posted about it in this thread.

Bugs are and should be reported in the appropriate channels (such as the Bug Report forum and reporting in game). They are prioritized and fixes are implemented. Players using the proper channels to report issues only helps everyone in the long run. If information is spread out everywhere and stored in places where we would not look for reports, then the process becomes that much slower.

This process also takes time. If a bug is reported, we need time on our side to determine all the Ws and H (the who, what, when, where, why, and how). While I understand players want an immediate response to everything they post, we do ask for patience while we investigate and figure things out on our side before we respond to something.

In short, you posting in the bug report forum is greatly appreciated. But posting the same thing under an OP that was specifically asking for a very different type of feedback could very easily get lost.

Both of us want productive and successful results and outcomes, so let's work together toward that.

PS: Don't thank me, thank the devs that went through reports and implemented the fix as quickly as possible