[2023] TEST SERVER: Shae Vizla server feedback thread

Hello everyone!

The Shae Vizla test server is now open! Please read here for all the details on how you can help test the new server. 

We want to see if there is anything that would keep a player from experiencing their regular routine and normal play. Examples of what we would like players to keep in mind:

• Compared to an existing server, how is the performance?
• Any specific areas or planets where you feel the performance has lessened?
• What region/country do you reside in?
• Provide a comparison of ping from existing servers to Shae Vizla.
• Is grouped content working properly?
• How quickly can you get into a match or Flashpoint you’ve accepted?
• Is travel to any location (planet, Stronghold, Fleet, etc…) hindered?
• Are there any issues with the UI such as missing assets or loss of functionality?
• Are there any issues with visuals or sounds with the cinematics?

Please report anything that differs from your experience in the live servers as well! 

Special notes: 

• Shae Vizla server will be available from April 3rd and will close on April 18th. 
• It is imperative to note that Shae Vizla is still a test server. The Cartel Market will not be accessible and once the test is complete, the server will be wiped.
• If you create a new character on this server, this will take up one slot in your character list
  • As with PTS, do NOT use any character boost tokens as it will be deducted from your account. Please use the following character copy method instead. 
• You can also copy a character over to the test server the same way you would with PTS:
  • Log into http://www.swtor.com.
  • Click on your account name in the top right hand corner of the site.
  • Click “My Account.”
  • In the left column, scroll down and click the link entitled “PTS Character Copy.”
  • Select the server and then the character that you wish to copy from.
  • Select Destination Server
  • Click the “Copy Character” button.
  • The site will display the current status of your character copy at the top of the page. Additionally, you can click the “View your character transfer history” link to see if the copy has completed.

We will also be granting an Opal Vultpilla Mount on the next patch release for players who complete the following: 

• Log into the new server
• Complete an Arena or Warzone PvP match
• Complete a GSF match
• Complete a Flashpoint

We also have a space for F2P/Preferred accounts to leave feedback on the AHQ forums as well. 

Thanks, everyone! 

57 minutes ago, BladedDingo said:

Does this necessitate a re-download of the client?

 

I logged into the launcher and it started re-downloading 35 gigs.

When the download finished and I tried to log in, it gave me a C5 error and closed.

When I re-opened the launcher, it started downloading again.

No, it is not a re-download. It will be on the list of live servers when you log into the game. But it will be notated with TEST SERVER next to it. All the details are linked above in the OP. From the article: 

What will be the player experience during the testing period?

While this is a test server, this will be conducted a little differently than how we run the PTS. All players regardless of account type will be able to log on. And unlike the PTS, there will not be a separate download.

In the list of live servers, Shae Vizla will be notated as [Test Server]. Simply click to log in as you would any live server.

Players will be able to start new characters or copy a previously existing character over to the Shae Vizla test server once it opens.

We will be opening the server on April 3rd at 12pm CT (April 4th at 4am AEST) and will be closing it on April 18th at 10am CT (April 19th at 2am AEST).

What you're describing sounds similar to what is being discussed in this thread. If you are still unable to access the game, let us know. 

52 minutes ago, Lynnth said:

Everything was fine until I tried to go to Ossus. Got a black screen with just the mouse cursor. Eventually the game goes to not responding.

Hi there, 

Can you please provide repro steps for us so we can recreate this scenario? Additionally, can you confirm what happens when you try to go back? Do you run into the same issue again? 

Thanks! 

18 hours ago, TrixxieTriss said:

It’s definitely a corruption of my fleet files. I tried it other characters on starforge & I got the same problem. I started a new Alt on Shae Vizla and had no problems playing and lvling until I got to the fleet. Then there is no floor again. So I’ve ruled out it being a character issue. 
It would be great if Bioware or someone could suggest how to force a file repair without needing to reinstall. It’s grayed out on the client screen. 

The ping is amazing at 5ms. All the Aussies playing on Korriban are hoping Bioware sets up a dedicated APAC server again. 

The team is investigating the issue. Will update when I know more. 

10 hours ago, TrixxieTriss said:

Thanks Jackie. I’m pretty sure I might have corrupted fleet files. And the repair button is grayed out 😞. Hopefully the patch on April 6th will repair those files & I won’t have to do a reinstall. 

The team is asking if you can provide log files. 

• Send an email to [email protected] and in the subject line include "Missing floor" or something similar
• Send us the host.developer.log file C:\Users\YourUserName\AppData\Local\BioWare\Star Wars - The Old Republic Launcher
• Be sure to include your account name

Thank you

On 4/6/2023 at 10:54 PM, TrixxieTriss said:

Hi Jackie,

Can you let the team know the latest patch didn’t fix the missing floor situation on the fleet. I still can’t go there on any character on the PTS or even normal servers 😞

Ok, I bit the bullet & did a clean reinstall. Fleet floor is now working. Must have been a corrupted file. 

Hi Trixxie, 

The team is working on a possible fix for this which would enable the repair button for not just yourself but all players. They are working to have this done this week. Thanks for your patience.