over 2 years ago - CommunityTeam - Direct link
Hi SonyaLuca,

As your issue is an account one and for security reasons, you should directly contact our support team by phone. Here is our article on how to contact them: How to contact STAR WARS: The Old Republic (SW:TOR) support.

I've also closed the other thread from more than 5 years ago you necro-posted regarding the same issue.