Original Post — Direct link
16 days ago - /u/ItsTsukki - Direct link

For more context: it's certainly not the same hairstyle as the one being sold with Pansuns.
I also spent a good amount of messages trying to kindly convince this person that not being forced to spend your money in-game is a good thing, and that there are other handful of items that can be bought if players really do want to spend their money. Kinda unfair to just pretend this was the entire conversation or the entire team.
Offering many options, not pushing them on players, and offering good unpaid options would be my idea of caring about our customers.