Original Post — Direct link

I'm enjoying the game a lot, but I'm seeing that it's quite common to experience bugs that cause you to get stuck without being able to play until, if you post it on the official forum, a developer reads your message and unstuck you. Seeing the amount and frequency of messages in this thread, it is evident that it is not a one-time problem, but something recurring, and it is serious: https://www.playtemtem.com/forums/threads/stuck-out-of-bounds-cant-move.3771/page-22

I find it unfortunate that in version 1.2 of the game this problem still exists, and a way to unstuck ingame like in other MMOs has not been implemented, instead of having to wait for a developer to help you. This problem should not exist at this point, but if it does and is something relatively frequent, you should implement an ingame command that allows you to get unstuck in some way (moving to the nearest city or something similar).

I've been stuck for almost two days and still waiting for a dev to help me... I got the game as christmas present and can't play due to this issue, and is frustrating. I don't understand that this problem is still happening in version 1.2.

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over 1 year ago - /u/ItsTsukki - Direct link

Hi! We’re usually much quicker to react to these, but most of the team rests during the holidays.

Each of these sticky situations is a different case, we’ve fixed many and will continue fixing them until there’s none. I’ll look for someone who can fix you up in the meantime!

over 1 year ago - /u/ItsTsukki - Direct link

Originally posted by KarinViole

¡Gracias por responder! Entiendo que el equipo tiene derecho a tener vacaciones y descansar. Implentar un comando dentro del juego para desbloquearse en cualquier situación (una combinación de botones o algo similar, que te transporte a la ciudad más cercana, por poner un ejemplo) permitiría que los jugadores puedan desatascarse ellos mismos sin necesidad de esperar durante días a que algún desarrollador lea su petición y les ayude. En el hilo del foro oficial llevan acumulándose mensajes de personas atascadas desde el viernes sin nadie que pueda ayudarles.


Thanks for your answer! I understand that the team has the right to have vacations and rest. Implementing an in-game command to unlock would allow players to unlock themselves without having to wait for days for some developer to read their request and help them. Messages from people stuck since Friday with no one to help them have been accumulating in the official forum thread.

We’ve taken care of them today! A couple of staff members have scheduled their holidays so we could still provide help. If we implemente the auto-unstuck command we’d never know where these are happening, so they’d remain in the game forever. And it would also cause some unforeseen technical issues. We’d rather fix all cases until nothing of the sort happens, and it’s very rare that all of us are on holiday at the same time like right now!