https://reddit.com/link/1hfhtgm/video/9oidfqvib77e1/player
I bought the Wall of Flesh Mug, and I just received it today.
Was very excited to see it, but then I saw it:
The mug itself is wobbly, and there are A LOT of patches of cracked paint that you can cut yourself with them.
I posted a video and many photos showing this.
It was a christmas present for me and was awesome to received soon (I'm from Spain, Europe), and saw this :(
External link →This appears to unfortunately be a defective mug indeed. Have you contacted terraria.shop about this yet? They are usually super good about making sure things like this are handled.
Rest assured that this is not normal - I’ve never seen one that looks like this (and mine certainly doesn’t) nor one that wobbles like that.
So let’s get that taken care of - I’ll flag it to them as well, but you should 100% get in touch with their CS team today.
Sorry it arrived like that!
What's up with Terraria's merch quality control being so bad??
I’m not aware of any widespread quality issues - and when the inevitable handful crop up, our partners have been great in handling things quickly and completely (as is the case here).
If there are widespread issues of which I am unaware, I would love any information about that.
I saw this last week. Is it plastic or ceramic? The only thing I can't figure out
Ceramic… which is insane, really (and was thought impossible at first.) Earlier prototypes were ceramic with plastic sleeves but they felt cheap and didn’t hold up so we ditched those. Somehow the good folks at terraria.shop figured it out.
It is something you have to take care of - the listing says it’s dishwasher safe but not to microwave.
PERSONALLY, I hand wash mine because why not take good care of my favorite mug? :)
That sucks. But if you don't mind me asking, how long did it take to arrive? I ordered one for my sister for Christmas right after Thanksgiving and the tracking says it still hasn't been received by FedEx yet. I'm worried it won't arrive on time for Christmas.
Their CS people are super fast - have you inquired about your order yet?
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